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Head of Engagement

Band 8d

Main area
Chief Executive Office
Band 8d
Job ref
P&C HR Management
£76,839 to £91,966 per annum inc HCAS
29/03/2019 23:59

London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 5,000 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations. 


We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.


However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries. 


As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital. 


In everything we do, we are Respectful, Professional, Innovative and Collaborative. 


Respectful - Caring for our Patients and each other with compassion and empathy. Championing quality and diversity. Acting fairly.


Professional - Acting with honesty and integrity. Aspiring to clinical, technical and managerial excellence. Leading by example. Being accountable and outcomes orientated.


Innovative - Thinking creatively. Driving value and sustainable change. Harnessing technology and new ways of working. Taking courageous decisions.


Collaborative: Listening and learning from each other. Working with partners. Being open and transparent. Building trust.


Head of Engagement, London Ambulance Service


We are looking to recruit a Head of Engagement to join our innovative and dynamic People and Culture team reporting directly to the Director of People & Culture.


Our vision is to be a World-class ambulance service for a world-class city. We want to be London’s primary integrator of access to urgent & emergency care ‘on scene’, ‘on phone’ and ‘on line’.


With the new Trust strategy in place for 2018/19 – 2022/23, our people and culture strategy will ensure we support the delivery of our three strategic themes in the Trust strategy, the Head of Engagement will play an essential role in delivering on these goals, which we will do through three themes:


  • Comprehensive urgent and emergency care coordination, access, triage and treatment, with multichannel access for patients.


  • A world-class urgent and emergency response with enhanced treatment at scene and for critically ill patients a faster conveyance to hospital.


  • Collaborating with NHS, emergency services and London system partners to provide more consistent, efficient and equitable services to Londoners.


As Head of Engagement, you will work closely with the senior board directors and staff across a wide range of specialities and have a close leading relationship with external partners such as the STP, full time union representatives; HR Directors and Deputy Directors from other Trusts and NHS/health care/’blue light’ and ambulance organisations.


As Head of Engagement you will:

  • Lead and have overall responsibility for the employee engagement agenda within the Trust. This involves establishing positive partnerships with Trade Union representatives and other stakeholders, working collaboratively and ensuring that partnership arrangements remain dynamic and relevant.


  • Create a modern and responsive employee engagement strategy for a dispersed workforce.


  • Establish and deliver a responsive service to the organisation through a professional People & Culture Business Partner model.


  • Drive change to deliver a well-motivated and effective workforce.



Closing date: 29th March 2019



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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

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Further details / informal visits contact

Helen Childs on  0207 529 1093

Or Lucy Ramsbottom  0161 498 3418