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EBS Admissions Officer

Band 5

Main area
Emergency Bed Service
Band 5
Full time: 37.5 hours per week
Job ref
999 Emergency Bed Service
£29,888 - £36,738 per annum inclusive of HCA
Salary period
26/10/2020 23:59
Interview date

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Emergency Bed Service Admissions Officer

Band 5 plus 20 per cent high cost area supplement, and unsocial hours payment

The 24 hour Emergency Bed Service provides referral support to crews as well as services to help with the admission and transfer of acutely ill patients. Its current portfolio includes safeguarding and welfare, diabetes and falls, incident reporting, the National Intensive Care Bed Register and a co-ordinating role for the Neonatal Transfer Service in London, Kent, Surrey and Sussex. It adds up to a varied, unpredictable and demanding job, just right if you thrive in that type of environment and want to do work that you can see is worthwhile.

Working a shift system that includes regular nights and weekends, you’ll spend a lot of time on the telephone to crews and to healthcare professionals, making arrangements for patients, identifying and advising on the availability of a range of beds and services and solving problems in order to ensure appropriate care for patients. The ability to understand and handle complex clinical details is vital, as the information you elicit and record will be used by NHS and social care colleagues in the care of patients. You will need to balance a professional approach with sensitivity, as there will be occasions when you talk directly to patients and carers.

You will need a degree-level education or significant experience of working in a complex service area, ideally within the NHS or an emergency service, plus the ability to complete an intensive training programme.

For an informal discussion, you can speak to an EBS Manager on 020 7407 7181.


Priority will be given to London Ambulance Service employees who are at risk of redundancy

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Documents to download

Apply online now

Further details / informal visits contact

Alison Oakes
Job title
EBS Manager
Email address
Telephone number
020 7407 7181