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Quality Improvement and Learning Administrator

Grade 4

Main area
Quality improvement and Learning Administrator
Grade 4
Secondment: 9 months
Full time - 37.5 hours per week
Job ref
Q&A Intelligence & Improvement
£27,157 - £29,859 per annum inclusive of HCAS
Salary period
23/08/2022 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

  • This is a fantastic opportunity to join the Quality Improvement and Learning team to provide comprehensive administrative support to our patient safety, quality improvement, risk and intelligence systems functions and the team as a whole.
  • We are looking to recruit an enthusiastic and motivated individual with an interest in a wide range of Governance and related processes.
  • This role is an excellent for an experienced administrator with a confident, 'can-do' attitude and friendly, helpful manner.
  • You will require excellent communication and interpersonal skills as this role entails liaising with a wide range of individuals including admin colleagues, managers and operational staff.
  • It is expected that you will have strong IT skills and be confident in undertaking a range of computer based activities.

Main duties of the job

Quality improvement and Learning Administrator

Main duties of the role are to support the Quality Improvement and Learning team  with all aspects of their agenda including:

- Administration of meetings, including diary management, booking venues, recording and distributing minutes, managing actions and compiling KPIs

- Acting as a point of contact for the team including management of team mailboxes

- Development and management of administration processes

- Supporting team projects

Working for our organisation

Our team has a diverse skill mix and work well together. This vacancy would suit someone who is looking to gain experience and exposure to our areas of work. The role will be primarily home based working with a requirement to attend LAS sites approximately 1 day a week. 


Detailed job description and main responsibilities

  • Provide comprehensive administrative and secretarial support to the Quality Improvement and Learning team, primarily the Head of Quality Improvement and Learning, and the Trust Risk Manager
  • To write, assemble, and coordinate the preparation of reports and presentations for meetings attended by the Head of Quality Improvement and Learning and Trust Risk Manager and to provide support to other within the team when required to do.
  • To undertake effective diary management; scheduling and prioritising appointments; arranging regular and ad hoc meetings with external and internal persons; and making decisions on the basis of need and ensuring workload priorities and commitments are
  •  To organise training, events, book venues, refreshment and equipment and be available throughout to ensure smooth running.
  • To produce reports, documents and presentations using an advanced level of IT skill, using packages including Word, Power point, Excel and other databases as relevant to the office.
  • To act as the Information Asset Owner for the office
  • To organise documents, travel and accommodation requirements as required.
  •  To be an authorised signatory for petty cash.
  • To respond to all queries, correspondence and telephone calls in a timely and professional manner; initiating action where possible and reporting progress as appropriate.
  • To carry out other relevant duties when required. 

Person specification


Essential criteria
  • Fast, accurate keyboard skills to RSA III or equivalent level of competency (advanced keyboard use)
  • Excellent IT and organisational skills
  • Excellent communication and interpersonal skills

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodDisability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Stuart Fitch
Job title
Intelligence Systems Manager
Email address