Skip to main content
London Ambulance Service NHS Trust logo

Ambulance Person Non-Emergency Transport

Band 3

Main area
Non-Emergency Transport
Band 3
Full time, 37.5 hours per week
Job ref
NETS Non Emergency Transport
Across London
£16,999 per annum (incl. HCAS)
03/08/2018 23:59

London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 4,500 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations. 


We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.


However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries. 


As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital. 


In everything we do, we are Respectful, Professional, Innovative and Collaborative. 


Respectful - Caring for our Patients and each other with compassion and empathy. Championing quality and diversity. Acting fairly.


Professional - Acting with honesty and integrity. Aspiring to clinical, technical and managerial excellence. Leading by example. Being accountable and outcomes orientated.


Innovative - Thinking creatively. Driving value and sustainable change. Harnessing technology and new ways of working. Taking courageous decisions.


Collaborative: Listening and learning from each other. Working with partners. Being open and transparent. Building trust.


Non-Emergency Transport – Ambulance Person – Health and Care Support Worker Apprenticeship Level 2.

During your first year you will receive a basic salary of £13,340 per annum plus a minimum of £3,659 per annum HCAS (High Cost Area Supplement). HCAS will be dependent on where your main base is located (inner and outer London allowances).  

In addition, after the initial 4 week training course, you will receive an additional 17% unsocial hours payment on the basic salary. Please note this payment will be subject to the rota you work.

Full time, working hours are 37.5 hours per week.

After one year and on successful completion and achievement of the full Apprenticeship you will have a salary of £17,787 per annum + HCAS dependent on where your main base is located (inner London allowances of £4,326 per annum or outer London allowances of £3,659 per annum) and unsocial hours (based on your rota).

The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world. We care for more than one-and-a-half million patients every year and are at the frontline of the NHS in the capital, covering the whole area within the M25

We are recruiting personnel to join our Non-Emergency Transport service. As an Ambulance Person, you will be responsible for transporting non-emergency patients to various health care facilities.

You will be A Health Care Support Worker Apprentice and will achieve a full Level 2 qualification including the Care Certificate and the Certificate in Healthcare Support Services at Level 2.  As an Apprentice in the London Ambulance Service you will be expected to attend all the training sessions and take responsibility for your study.  Keep up to date records of your knowledge and skills development.  If you do not already hold a Level 2 (GCSE standard or equivalent) in English and Maths you will be supported to achieve this during your Apprenticeship. 

In your application and interview you will need to demonstrate the ability to empathize with patients and provide reassurance to those who need transport. Where necessary you will provide basic medical assistance in line with training provided by the London Ambulance Service.

You will work closely with colleagues to ensure that patient journeys are planned and delivered in the most effective and efficient way. You will provide assistance to others when problems or delays occur; by putting the patient first and ensuring that they arrive at their destination in a safe and timely fashion.

You will need to hold a manual UK driving license with no more than 3 points and have at least a year’s driving experience.

We will provide you with a 4 week training course which will include patient assessment, lifting and driving skills. You will be required to work a seven day rotating shift pattern, covering the hours of 7 am to midnight initially, although with a view for this to potentially extend 24/7.

We operate from six locations across London and you will be based at one of these either at Becontree, Bermondsey, Orpington, New Malden, Ruislip or Camden.

Assessment and Interview Dates: Saturdays 8th & 15th September

Proposed Course Start Date: Monday 12th November

Advert Close Date: Friday 3rd August


No smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Committed to disability confident

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Jason Challen, telephone 02077832847