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Clinical Education Manager-Integrated Patient Services

Band 8B

Main area
Clinical Education Manager -Integrated Patient Services
Band 8B
Full time - 37.5 hours per week
Job ref
£57,990 - £66,823 per annum inclusive of HCAS
Salary period
01/08/2021 23:59
Interview date

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

This is a fantastic opportunity to be part of a diverse team, leading the education programs for IPS  EOC 999, 111 and the Clinical Hub in one of the busiest ambulance services in the world. Clinical Education and Standards have moved to brand-new specialist education facilities, located at Dockside, Brentford and Barking, and the Clinical Education Manager – IPS will have a significant role in leading the future of education and developing the EOC 999, 111, and Clinical Hub workforce to support the people of London.

The successful candidate will be someone who has experience in providing leadership and direction in clinical education programmes, with strong communication and organisation skills. You will know how to lead and motivate a team and will be a great problem-solver, finding innovative solutions when faced with challenges, while remaining flexible and adaptable in a fast-moving environment. 

Main duties of the job

You will be responsible for providing clear, effective day to day management and leadership for the delivery of professional/technical education and development activity for staff within IPC (111, IUC, Chub, 999 Operations).

You will manage the staff and facilities of the Clinical Education functions, providing clear, effective, reliable and empowering management and leadership. You will be the main interface between Clinical Education and the commissioning bodies within the organisation, being responsible for the local and organisational delivery of the service’s Clinical Education Strategy.

You will also be responsible for ensuring the ongoing review, development and maintenance of quality and standards for clinical educational services and systems. An important emphasis of this post is on cross-functional working, and the post holder will work closely with operational management to develop and maintain work place based education and development that is appropriate to service needs.

Working for our organisation

The Clinical Education and Standards department is a diverse team, responsible for all clinical education programs in the London Ambulance Service. Our team is committed to educational excellence, and we strive for developing, delivering, recording and reporting the very best to ensure the clinical staff of the London Ambulance Service provide the highest patient care.

As part of our senior leadership team, you will be encouraged to innovate and advance clinical education. You will be supported to maintain your own clinical and educational expertise, with access to high quality professional development programs. We value your input and allow you the freedom to manage and lead in a way that suits your style and brings out the best in your team.

Our new centres will provide access to state-of-art digital learning, and our portfolio of education programs will ensure a variety of work that both challenges and excites. We are seeking someone ready to lead change in clinical education

Detailed job description and main responsibilities

Providing leadership and direction for Education Managers in centres and other staff within the department.
 Providing effective coaching, mentoring and managerial support for direct reports.
 Achieving delivery of the clinical education and development plan within agreed timescale and to agreed quality standards.
 Determining the quality and effectiveness of clinical education and development, thereby improving both patient care and staff welfare and development.
 Ensuring that the delivery of clinical education and development is responsive and appropriate to the needs of users.
 Support the Education Governance Manager to ensure in the setting, assessment and management of service standards.
 Achieving personal outcome plan and personal development plan objectives.
 Ongoing maintenance of staff establishment levels and parallel contribution towards Service Performance Indicators.
 Influencing the development of clinical education and development initiatives and standards both nationally and locally.
 Stimulating and improving staff motivation and sense of job satisfaction.
 Contributing to the future development of the post and review of the job description.
 Ensuring the education centres are safe and fit for purpose, providing world class learning opportunities.

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Priority will be given to staff at risk candidates.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Specialist professional masters degree level qualification or equivalent experience
  • Management qualification or equivalent experience
  • Current NMC or HCPC registrant
  • Evidence of continuous personal and career development
Desirable criteria
  • Full, driving licence, valid in UK and no more than 3 penalty point
  • NHS Pathways
  • MPDS or equivalent


Essential criteria
  • Evidence of continuous personal and career development
  • Experience of working in telephone triage, with extensive knowledge of clinical triage tools and pathways
  • Previous experience of managing, supervising, developing and motivating staff in a team context
  • Previous line management experience at a senior level.
  • Influencing at a strategic/policy level
  • Budget holding and procurement management
Desirable criteria
  • Working in Ambulance Services, Emergency Services or other NHS organisations
  • Experience of working in a multi-site, multi-agency and multiple stakeholder environment
  • Working in educational/training services
  • Experience in commissioning for services

Knowledge and Skills

Essential criteria
  • Demonstrable ability to employ the full range of leadership & managerial skills in providing empowerment and support to both individuals and teams
  • Demonstrable ability to work with information, analyse service, client and organisational data and present results/summaries based on evaluation
  • Demonstrable decision making skills with the ability to make long term operational service and business plans and strategies as well as effective short term, reactive decisions
  • Knowledge of all ambulance service clinical guidelines, drug regimes and patient care pathways
  • Demonstrable ability to engender an open and inclusive working environment where integrity and respect are evident and highly valued
  • Demonstrable ability to motivate staff in a challenging environment through collaborative/team working.
  • Demonstrable commitment to both professional and personal quality and standards
  • Ability to propose and implement department policies, and to implement strategic service plans, and manage departmental-wide service delivery of clinical education
  • Demonstrable knowledge of digital technologies that support telephone triage and dispatch e.g MPDS, CAD, Adastra, NHS Pathways
  • Ability to work effectively across departmental and professional boundaries
  • Demonstrable networking skills, and the ability to identify and engage key service stakeholders
  • Ability to manage outcomes to deliver to deadlines without compromising performance
  • Ability to work remotely
  • Excellent written and verbal communication skills and the ability to speak/present in public
  • Understanding and ability to use digital technologies including ESR/OLM, Totara and mobile/electronic learning Apps
  • Expertise in a Learning Management System (LMS) for supporting clinical education and standards in a large, multi-site organisation
  • Ability to initiate and lead change programmes in both local and broader departmental settings, generating ideas, innovating and creating new ways of working.
  • Self-initiating and managing time effectively, being able to identify, plan and prioritise own work.
  • Demonstrable commitment to the service’s equal opportunity and diversity policies and evidence of incorporating them into local practice
  • Demonstrable commitment to Health & Safety and Data Protection policies and procedures
  • Innovative and constantly seeking new ways of working and achieving objectives
Desirable criteria
  • Ability to chair working groups and committees

Personal Abilities

Essential criteria
  • Excellent interpersonal skills that promotes cooperation or negotiation with individuals or groups, and experience of effective networking and collaboration
  • Sensitivity to the needs of others with the ability to work well across all groups
  • Demonstrable awareness and commitment to contributing to the achievement of the service’s vision, and behaviour consistent with the service’s values.
  • Ability to influence and persuade others by articulating a balanced view and provide constructive challenge and feedback
  • Ability to work effectively and simultaneous with varying work strands whilst maintaining attention to detail and progress
  • Excellent written and verbal communication skills and the ability to speak/present in public
  • Highly resilient individual with the ability to cope under pressure within a continually changing environment
  • Able to flex style and think laterally when the need arises in order to achieve successful outcomes in a timely manner
  • Proactive and self-starting, with a commitment to deliver agreed outcomes
  • Performance and improvement driven
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Applicant requirements

You must have appropriate UK professional registration.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Matthew Williams
Job title
Clinical Education Manager
Email address