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Health Advisor 111 (Pathways Trained) - Barking

Band 3

Main area
111/Integrated Urgent Care
Band 3
Full Time/Part Time/Bank
Job ref
Maritime House, Barking
£23,521 - £24,926 per annum inclusive of HCA
Salary period
25/10/2020 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Health Advisor (Pathways Trained) - Permanent/Bank

Integrated Urgent Care Centre – Barking, North East London

Band 3

We are looking for Pathways-trained Health Advisors to join our team in our call centre in Barking.

You must be fully licensed to use the NHS Pathways system to be eligible to apply for this post.

You can be part of our NHS 111 team if:

  • Current and fully trained in 111 Pathways
  • Are you looking for a demanding, challenging and exciting role?
  • Are you calm and compassionate when speaking to people over the phone?
  • Are you willing to work a fully flexible rota 24/7 across 365 days of the year?
  • Do you want to be part of a team that can truly make a difference?

If the answer is yes, then we are looking for you to join one of our dedicated call centre in Barking as a Health Advisor, to truly make a difference to our callers.

You will be licensed in using the NHS Pathways triage system which will allow you to assess patient conditions and to provide basic advice and health information to ensure that the patient is directed to the most appropriate healthcare professional or service.

If you have the ability to manage challenging and difficult situations over the phone, while offering reassurance and empathy, working for the London Ambulance Service in our 111 teams is the place that will welcome you.

You will need to have a good standard of education to GCSE level (or equivalent), including English language, IT literate and be able to communicate clearly and effectively using a variety of methods, e.g. telephone, face to face, electronically and in writing.

Before you apply for this role, please be aware that this role requires patience, tolerance and understanding when callers and situations may be troubled, but it will be worth it, because you will know you have made a difference by joining one of our incredible teams.

You must be fully licensed to use the NHS Pathways system to be eligible to apply for this post. Please specify in your supporting statement whether you are interested in a permanent or bank role.

Closing Date: Sunday 25th October 2020

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

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