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NHS 111 Call Handler - Barking (Evenings and weekends)

Band 3

Main area
111/Integrated Urgent Care
Grade
Band 3
Contract
Permanent: Evening and Weekends only
Hours
  • Full time
  • Part time
  • Other
12 hours per week (Evening and weekends only option of 12/18/24)
Job ref
308-LAS111-0290
Site
Maritime House
Town
Barking
Salary
£25,838 - £27,285 p.a pro rata inc HCAS
Salary period
Yearly
Closing
01/12/2023 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

 

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.

 

In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

 

By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

Do you want to make a difference?

Do you want to work for the best Ambulance service in the U.K?

Do you like working as part of a supportive and motivated team?

Would you like generous NHS Benefits for shopping , outings and holidays; 27 annual leave days (plus 8 days bank holiday) and NHS Pension?

Would you like to develop your career with the London Ambulance Service?

If you answered yes to these questions, then this is your chance to come along  and join our 111 Health advisor team!

The London Ambulance Service 111 team welcomes candidates with excellent customer service skills , enjoys working as part of a team and is motivated  to help people.

For more information on our 111 Health Advisor role, please click below:

https://www.youtube.com/watch?v=tB57gr_0Bzg

Main duties of the job

Using excellent communication skills, you will assist and prioritise patients, supported by computer software to ensure and deliver a quality driven service to our callers.  Providing advice or guidance under the direction or supervision of a health care professional, you will ensure appropriate support is given to our patients.  In this role, you will also liaise with other agencies and healthcare providers and learn the necessary skills to manage the more challenging calls and situations.

Working for our organisation

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

What We Can Offer You

  • A starting salary package of £25,838 p.a pro rata  on completion of training. 
  • Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
  • Generous NHS Pension Scheme
  • 27 days annual leave(pro rata), plus additional bank holiday leave allocated

Detailed job description and main responsibilities

Working Hours: Evenings and Weekends with a minimum of 48 hours per month.

As a 111 Health Advisor you will have an excellent telephone manner and commensurate communication skills.  With experience of dealing with the public over the phone, you will be able to follow and interpret policies and procedures and have the ability to work under pressure and remain calm.    

The Pathways course is a full time (37.5hrs per week) 5 weeks course with the first 3 weeks starting at 9 am and finishing at 5 pm . Please note that the fourth and fifth week will be coaching/signing off (Monday to Sunday) which will consist of unsocial hours, weekends, late shifts, early shifts and bank holidays at any time between the hours of 06.00-02.00. If successful for the role, it is imperative you attend the whole course and as such no annual leave will be granted (even if pre booked).

PLEASE NOTE: During the first four week training period, you will receive a trainee salary of £20,463 (including Outer London High Cost Area Supplement). This includes 75% of the pay band maximum of the fully qualified rate and 100% of the Outer London High Cost Area Supplement applicable.

After a 5-week training period, your starting salary will be £25,838 (including Outer London High Cost Area Supplement) rising to 27,285 (inclusive). This salary will be pro rata if your contracted hours are part-time. In addition to this, there will be an unsocial hours payment dependent on rota.

Applicants must be available to work Evenings and Weekends. 

Person specification

Criteria

Essential criteria
  • Experience of dealing with the public over the phone
  • Ability to use own initiative
  • Ability to follow and interpret policies and procedures
  • Ability to work under pressure and remain calm

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodDisability confident committedStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Recruitment
Job title
HR
Email address
londamb.Recruitment@nhs.net