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Clinical Team Navigator (Paramedic/Nurse) - 111/IUC

Band 7

Main area
Clinical Assessment Service (CAS) 111/Integrated Urgent Care Centres
Grade
Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
308-LAS111-0251
Site
Maritime House/Southern House
Town
Barking/Croydon
Salary
£40,057 - £45,839 per annum including HCAS
Salary period
Yearly
Closing
17/07/2022 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

 

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.

 

In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

 

By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

Clinical Team Navigator, 111/Integrated Urgent Care

111/IUC – Croydon, South East London or Barking, North East London

This is an exciting time to join our continually developing service.

The post holder will provide clinical oversight of calls within the CAS queues and provide real-time clinical support to clinicians and non-clinical staff within the contact centre.

You will be the first-line manager for clinicians within the CAS, responsible for the management and leadership of the teams.

This is a rewarding challenge allowing you to learn new skills and further utilise your clinical expertise.

We are very keen to hear from clinicians from emergency and urgent care backgrounds, including those with significant streaming experience.

For further details please contact londamb.CASRecruitment@nhs.net.

Main duties of the job

As a Clinical Team Navigator you will be responsible for various tasks when 

As a Clinical Team Navigator, you will be responsible for various tasks when on duty. These will include reviewing clinical queues and providing clinical advice within the centre.

You will be responsible for the quality assurance and auditing of clinical telephone assessments, as well as the day-to-day and long-term management of your team.

This role requires excellent communication skills and the ability to work as part of a team, as well as make autonomous decisions.

You will need to be a registered Nurse or Paramedic with significant post qualification experience.

This is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays.  Unsocial hours are payable in addition to the salary quoted dependent upon the working pattern. Part-time hours will be considered in line with service requirements.

If successful at shortlisting, you will be invited to attend an assessment/interview

 

Working for our organisation

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Detailed job description and main responsibilities

The Post Holder will be based in the Clinical Assessment Service (CAS) supporting the multidisciplinary team by providing remote clinical assessment and maintaining safety of patients by:

  • Using specialist knowledge and skills to support delivery of a safe and effective service
  • Managing the clinical call-back queue in order to optimise patient safety, experience and outcomes, through appropriate prioritisation of calls and utilisation of clinician resource
  • Providing clinical support and advice to patients and the multi-disciplinary CAS team following the initial enquiries as part of a 24/7 rota
  • Identifying appropriate calls based on clinical knowledge and experience to be assessed by clinicians.
  • Reviewing and maintaining clinical oversight of all calls waiting in the CAS queues.
  • Using professional clinical judgment, supported by a robust clinical triage system and the additional responsibility of clinical supervision, coaching and quality review of front line staff
  • Supporting the team in achieving exceptional standards of patient safety and ultimate use of alternative care pathways and avoidance of unnecessary conveyances to Emergency Departments
  • To seek continuous improvement across all elements of the CAS
  • Maintaining the highest standards of professionalism in line with the Trusts Vision and Values.

Person specification

Experience

Essential criteria
  • Able to manage and develop staff performance / own or team performance)
  • Experience of training / coaching staff
  • Ability to make effective decisions
  • Effective communication, listening and interpersonal skills
  • Ability to work to deadlines & prioritise own workload
  • Ability to negotiate with staff of all levels and disciplines

Knowledge and Skills

Essential criteria
  • Understanding of tele-health consultation and an understanding of associated clinical risk
  • Ability to work effectively in a team, providing support and leadership as appropriate, to achieve

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodDisability confident committedStep into health

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Daniel Rossell
Job title
Business Support Manager - CAS
Email address
londamb.CASRecruitment@nhs.net