- This post is only open to internal applicants.
- Switchboard Operator
- Band 2
- Full Time 37.5 Hours per week
- £21,786 to £23,028 P.A Inclusive HCAS
- 21/08/2018 23:59
London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 4,500 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations.
We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.
However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries.
As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital.
In everything we do, we are Respectful, Professional, Innovative and Collaborative.
Respectful - Caring for our Patients and each other with compassion and empathy. Championing quality and diversity. Acting fairly.
Professional - Acting with honesty and integrity. Aspiring to clinical, technical and managerial excellence. Leading by example. Being accountable and outcomes orientated.
Innovative - Thinking creatively. Driving value and sustainable change. Harnessing technology and new ways of working. Taking courageous decisions.
Collaborative: Listening and learning from each other. Working with partners. Being open and transparent. Building trust.
We are looking for someone to join our team as part of us as our switchboard operator.
You would be based at our Bow location, close to good transport links and be able to offer assistance in directing their calls from enquiries to into the London Ambulance Service.
You should have good communications skills, be able to utilise database products, present yourself in a polite and professional manner with a willingness to assist others. We would consider this a full time role; however we would consider the option of a job share post.
Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay
Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.
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