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Senior Clinical Advisor (Paramedic/Nurse) - 111/IUC

Band 6

Main area
Integrated Urgent Care
Grade
Band 6
Contract
Permanent
Hours
37.5 hours per week (Full Time/Part Time)
Job ref
308-LAS111-0254
Site
Croydon / Barking
Town
Croydon / Barking
Salary
£37,152 - £43,994 per annum pro rata (Inc HCAS)
Salary period
Yearly
Closing
17/07/2022 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

 

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.

 

In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

 

By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

This is an exciting time to join our Integrated Urgent and Emergency Care team due to continuous development within the service.

As a clinical advisor, you will be responsible for the assessment of patients’ health and clinical needs, by utilising your professional clinical knowledge and experience with support of the NHS Pathways decision support software. You will be competent to deliver care via clinical telephone assessment, to a diverse range of patients in our Clinical Assessment Service. You will be confident in your critical thinking skills which will enable you to provide assessment, medication advice and health information, enabling patients to access the appropriate level of care or to provide advice to manage their symptoms at home.

In this role, you will have a good awareness of the performance and clinical governance standards required both personally and for the service, and continually strive to exceed these targets within all relevant clinical safety frameworks. You will work within our multi-disciplinary team to provide excellent care to patients.

You will need to have a professional clinical qualification and have active NMC or HCPC registration.

Experience in primary, acute or the ambulance setting is crucial for this role along with evidence of commitment to continuing professional development.

Main duties of the job

As a clinical point of contact for patients accessing the London Ambulance Service NHS 111 service, you will have excellent communication skills and the ability to work under pressure whilst remaining calm and professional.

You will have the support of the NHS Pathways tool, but your confidence in patient assessment and discharging care is crucial.

You will be required to keep accurate records of patient interaction during the consultation.

You will be expected to demonstrate leadership and to act as a mentor or preceptor for junior colleagues.

This is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays.  Unsocial hours are payable. Part-time hours will be considered in line with service requirements.

Candidates who are successful at the interview will be given full training for the role. The initial classroom training will be from 0900-1700 and takes place over a three-week period. This will be followed by two weeks of mentoring in the 111 call centre which encompasses out of hours working. This mentoring can be undertaken on mutually agreed part-time hours if required.

Following a short period of consolidation working as a health advisor, you will return to the classroom environment to learn the clinical elements of the role. Another period of mentoring will take place, after which you will be audited for sign-off to work as a clinical advisor.

Working for our organisation

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Detailed job description and main responsibilities

The post holder will be responsible for the assessment of health and clinical needs, utilising professional clinical judgement, supported by decision support software. This requires generalist and specialist skills to assess and deliver care to patients across all age groups in an e-health (contact centre) environment.

The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home.

The post holder will be responsible for the supervision, teaching, preceptoring and mentoring of other staff which may include students, Assistant Practitioners and Band 5 Clinicians.

Key Responsibility Areas

  • To act as a professional role model at all times
  • Develop and maintain expertise, practice and competence in the role of senior nurse advisor.
  • To provide a skilled and effective assessment of patients presenting clinical needs through telephone consultation, with the support of the clinical assessment software, throughout which the nurse is required to be accountable for using professional judgement at all times.
  • To apply critical analysis to the synthesis of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon the advice given.
  • Current awareness of policies and utilisation of acquired skills in mental health, child protection, medication enquiries and other aspects of general healthcare as required for the role.
  • Works independently and is responsible and accountable for managing their own approach to workload, risk assessment and risk management

Person specification

Education / Qualification

Essential criteria
  • Professional clinical qualification and active registration with relevant regulator, e.g. first-level registered nurse with active NMC registration; HCPC registration etc
  • Evidence of continuing professional development

Experience

Essential criteria
  • Post registration clinical experience in Primary, Acute or Ambulance settings
  • Experience of supporting others through Preceptorship, Mentorship or Coaching
  • Evidence of liaising with multidisciplinary agencies both internal and external to the organisation

Knowledge and Skills

Essential criteria
  • Additional professional qualifications and/or evidence of supporting learning in a clinical environment
  • Understanding of clinical governance
  • Awareness of the issues relating to vulnerable people
  • Awareness and/ or experience of working toward performance and quality targets and the contribution these make to patient care
  • Advanced patient assessment skills
  • Excellent communication skills including non-face to face
  • Evidence of Leadership skills
  • IT literate with good keyboard skills
  • Ability to prioritise and delegate working as part of a team
  • Able to use own initiative & work independently
  • Ability to identify own developmental needs
  • Self-motivated with the ability to motivate & support others
  • Ability to problem solve
  • Ability to adapt and respond to changing situations

Personal Abilities

Essential criteria
  • Adhere to the Trust values and behaviours
  • Commitment to providing service that meets the changing needs of external and/or internal customers
  • Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals
  • Focus on constructive evaluation and challenge of own and team performance
  • Proactive in identifying opportunities for improvement and innovation

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodDisability confident committedStep into health

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Daniel Rossell
Job title
Business Support Manager - CAS
Email address
londamb.CASRecruitment@nhs.net