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Pharmacy Production Team Manager

Band 7

Main area
Pharmacy Production Team Manager
Band 7
Full time - 37.5 hours per week
Job ref
Lewisham & Trust-Wide when required
£47,154 - £52,936 per annum inclusive of HCAS
Salary period
13/07/2022 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

An exciting new opportunity has arisen for a Production Manager to join the London Ambulance Service NHS Trust.   We are looking for an experienced individual to manage the production and service management activities in the Medicines Packing Unit.  We moved to a new, bespoke medicines packing facility in South East London in November 2021. This is a fantastic opportunity for those who wish to experience a different sector in the NHS where innovation and collaboration are at the core of everything we do.

Main duties of the job

The main duties of the role include:

  • To manage all the production and service management activities of the MPU.
  • To perform the role of ‘Production Manager’ on the Specials Manufacturing Licences issued by Medicines & Healthcare Regulatory Agency’.
  • To be responsible for ensuring all KPIs related to pharmacy technical services are met in the MPU.
  • To act as a Subject Matter Expert for the development of Medicines Management Systems and Processes in the Medicines Packing Unit.
  • To be responsible for the undertaking of risk management and ensure regulatory compliance.
  • To work with internal and external stakeholders to develop innovative practices in pharmacy.
  • To manage and supervise the Pharmacy Technicians
  • To maintain a high standard of clinical work and pharmaceutically check and batch release drugs packs.
  • Travel is required to other LAS Trust sites as necessary for meetings.
  • To train and assess pharmacy professionals and support staff.  

Working for our organisation

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

The Pharmacy Team at the MPU is growing rapidly.  Over recent years medicines management has been integral to innovation and service improvement continues to blossom.  This vacancy would suit a professional, dynamic and forward-thinking individual with extensive GDP and GMP experience.  Limited free parking is available at our current and new medicines packing units as well as good transport links. 

Detailed job description and main responsibilities

For full details of the role including a full job description and main responsibilities, please see attached job description.

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Relevant professional registration, such as General Pharmaceutical Council, Royal Society of Chemistry or Royal Society of Biology
  • Degree in Pharmaceutical Sciences or BTEC in Pharmaceutical sciences or NVQ level 3 in Pharmacy services or equivalent
  • Post-graduate diploma in technical pharmacy services or equivalent applied experience
  • Clinical /Technical Modules or equivalent experience: Risk Management, Train the Trainer
  • Qualification in project management or equivalent applied experience


Essential criteria
  • Extensive experience in a Licenced Manufacturing Unit
  • Extensive experience of providing Professional and Technical support to a production service including non-sterile extemporaneous dispensing
  • Experience developing and writing Standard Operating Procedures with application to Quality Management Systems
  • Experience leading staff training
  • Experience managing staff including performance management, appraisals and disciplinary processes
  • Experience of undertaking research activities and dispensing clinical trial medicines
  • Experience of stock management
  • Experience of report writing
  • Previous experience of delivering induction and competency based training
  • Previous work with or within an NHS Trust
Desirable criteria
  • Experience in financial management

Knowledge and Skills

Essential criteria
  • Robust knowledge of the GPhC Standards of conduct, ethics and performance
  • Demonstrates knowledge and understanding of national guidelines and can relate to performance related issues in practice for example: GMP, GDP and GCP principles
  • Ability to apply technical pharmacy knowledge and critically compare a range of options
  • Understanding of COSHH regulations and Health and Safety at Work Act
  • Good prioritisation/organisation skills
  • Ability to influence others
  • Highly developed accuracy skills
  • Good IT skills including data entry
  • Good Analytical skills
  • Demonstrates ability to perform accurate complex calculations & numeracy skills and to teach these
  • Good Communication skills
  • Good Presentation skills
  • Knowledge of wholesale dealer activities
Desirable criteria
  • Knowledge of medicines management governance requirements within NHS Ambulance Services

Personal Abilities

Essential criteria
  • Able to work autonomously and take responsibility for decisions
  • Able to travel to different sites across LAS
  • Able to undertake further training/development as necessary
  • A commitment to and evidence of Continuous Professional Development and revalidation
  • A commitment to quality & personal excellence in all areas of work
  • Patient experience and clinical care quality focused
  • Ability to concentrate with occasionally unpredictable workload. For example, able to concentrate for calculating quantities for supply with interruptions to provide advice to other staff
  • Sitting or standing in restricted position for several short periods
  • Frequent light effort for several short periods Bending, stretching, and lifting of objects in the pharmacy store, carrying order boxes between the packing rooms, pushing trolleys

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodDisability confident committedStep into health

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Sumithra Maheswaran
Job title
Chief Pharmacist
Email address