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Head of Quality & Assurance Systems

Band 8c

Main area
Band 8c
37.5 Per week
Job ref
Q&A Governance & Assurance
£68,554 to £79,374 pa Inc HCAS
28/10/2019 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 6,000 staff, including volunteers, across London to respond to the health needs of over eight million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.


Head of Quality and Assurance Systems


As a result of our continued commitment to high quality patient care, we have an excellent opportunity for a Head of Quality & Assurance Systems to join our Quality and Assurance Directorate.


Based in the Quality Directorate the post holder will report directly to the Chief Quality Officer (CQO) and as a senior member of the Directorate will provide robust leadership. They will take accountability for quality, Governance and Assurance departments relating to all trust services ensuring the delivery of Quality Governance and Assurance standards are met and maintained to the agreed level throughout the service.


The post holder will be responsible and accountable for developing, implementing and evaluating quality, patient and staff safety and assurance strategies ensuring high quality safe patient and safe centred services that meet the needs of patients/carers and the public and the future business of the trust. 


The post holder will support the CQO in providing improvement strategies and professional leadership for all aspects of quality, staff and patients safety and risk across the trust. 


The successful candidate will be educated to Doctorate or equivalent level qualification and in depth professional experience in a number of disciplines, have a demonstrable interest in quality improvements and specialist knowledge of governance, compliance patient safety and risk.




Closing date for Applications is 28th October 2019


Interviews will be held Thursday 14th and Friday 15th November 2019




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Further details / informal visits contact

Dr P Bain Chief Quality Officer on [email protected]