- 999 Call Handler (Emergency Medical Dispatcher)
- Band 3
- 37.5 hours per week
- Bow / Waterloo
- £19,662 p.a inc HCAS
- 21/10/2018 23:59
London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 5,000 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations.
We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.
However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries.
As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital.
In everything we do, we are Respectful, Professional, Innovative and Collaborative.
Respectful - Caring for our Patients and each other with compassion and empathy. Championing quality and diversity. Acting fairly.
Professional - Acting with honesty and integrity. Aspiring to clinical, technical and managerial excellence. Leading by example. Being accountable and outcomes orientated.
Innovative - Thinking creatively. Driving value and sustainable change. Harnessing technology and new ways of working. Taking courageous decisions.
Collaborative: Listening and learning from each other. Working with partners. Being open and transparent. Building trust.
Are you looking for a rewarding and exciting challenge? Do you want to be part of a team that makes a difference with the answer of each emergency call to our operations centre?
Then join us as an emergency medical dispatcher (EMD), answering 999 calls for the London Ambulance Service. We are looking for motivated, articulate, caring, hardworking individuals who are able to stay calm; processing information from callers in what can often be very distressing and highly emotional situations.
If you have experience of dealing with customers over the telephone and can demonstrate great communication skills, then working for the London Ambulance Service is an experience like no other. What we can offer you:
Competitive salary with comprehensive and supportive training.
Salary after training £22,113 p.a. Inclusive of HCAS
Candidates with demonstrable essential skills, experience and knowledge through relevant emergency control room experience will have their starting salary adjusted to reflect this.
Development within a motivated and professional team.
Continued development to build confidence and knowledge.
Support so you can offer the best patient care to those who require it.
Our EMDs are based in one of our two London control rooms where we take in excess of 5,000 emergency calls every 24 hours responding to our patient’s needs.
Applicants must be aged 18 years or over at the start of employment and will need to be able to work a shift rota which covers days, nights, weekends and bank holidays.
If you are ready for an exciting career take the first step and apply now for 999 Call Handler – Emergency Medical Dispatcher.
Courses will be offered on first come basis.
Should a course become subsequently full you will be offered the next available date. Our next available course start date is: 7th January 2019.
Please read the application guidance prior to completing your application form and please and state your preferred course start date in the Supporting information statement and indicate whether you are interested in full time or part time roles.
Successful candidates will be required to complete the 5 week training course on a full time basis. (Monday – Friday 9am – 5pm)
Advert Closing Date: 21st October 2019
Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Further details / informal visits contact
The Recruitment Centre
If you have problems applying, contact
- 0203 069 0520