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Clinical Team Navigator

Band 7

Main area
Clinical Team Navigator
Band 7
Full Time 37.5 hours per week
Job ref
Waterloo and Bow
£44,347 to £50,549 PA Inc HCAS
21/07/2019 23:59

London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 5,000 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations. 


We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.


However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries. 


As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital. 


In everything we do, we are Respectful, Professional, Innovative and Collaborative. 


Respectful - Caring for our Patients and each other with compassion and empathy. Championing quality and diversity. Acting fairly.


Professional - Acting with honesty and integrity. Aspiring to clinical, technical and managerial excellence. Leading by example. Being accountable and outcomes orientated.


Innovative - Thinking creatively. Driving value and sustainable change. Harnessing technology and new ways of working. Taking courageous decisions.


Collaborative: Listening and learning from each other. Working with partners. Being open and transparent. Building trust.


Clinical Team Navigator (Paramedic or Nurse), Clinical Hub

Emergency Operations Centre (HQ Site, SE1 and Bow Site, E3)

Band 7 £44,347 to £50,549 PA Incl HCAS



As part of the multi-disciplinary Clinical Hub (CHUB) and Clinical Assessment Service (CAS) team, the post holder will provide clinical oversight of the calls pending dispatch and provide clinical support within the 999 Operations centre & IUC. They will maintain patient safety by enhanced telephone assessment and triage.


The post holder will be the first line manager for the trust’s Clinical Advisors working within one of the Clinical Hubs or IUC. They will be responsible for the supervision and management of the clinical advisors including providing advice, guidance, motivation, direction and leadership as well as managing rotas, sickness and welfare issues.


Want to know more?



Candidates will be registered Paramedics/Nurses with significant post qualification experience and at least 1 years Clinical Hub or CAS experience.


Successful candidates at shortlisting will be invited to attend an interview/assessment on TBC. Please note no other dates will be available.


Training is currently planned for September.


These dates are subject to change Full attendance and successful completion is mandatory for the entire course.


Post course you will be required to complete a minimum of 8 mentored consolidation shifts in either Waterloo or Bow Emergency Operations Centre (please note parking is restricted at both sites). These shifts must be completed within 4 weeks post course completion.



Part time applicants will be considered however a minimum of 24 hours per week (2 x 12 hour shifts) is required. It is not possible to do the training on a part time basis. The five mentored consolidation shifts must be completed within 4 weeks post course completion.



Maintenance of clinical skills is essential for this role.


We recognise that having the opportunity to maintain patient facing clinical duties is important for our staff. Our Clinical Hub is committed to assist with supporting this across all our professional groups of staff.



Please do not submit an expression of interest unless you meet all of the essential criteria below.


  • HCPC registered Paramedic or NMC registered nurse, 2 years post qualification


  • Significant post qualification experience.


  • Clinical experience within the last 6 months in the pre-hospital field/Emergency Department or similar setting is essential.


  • Evidence of commitment to ongoing continual professional and personal development.


  • At least 1 years Clinical Hub or CAS experience









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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Further details / informal visits contact

For an informal discussion or enquiry please email [email protected]