Current vacancies

EBS Admissions Officer

Band 5

Main area
Emergency Bed Service
Band 5
Full time 37.5 hours per week
Job ref
CS Emergency Bed Service
£26,554 to £34,295 p.a inclusive HCAS.
28/01/2018 23:59

London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 4,500 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations. 

We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.

However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries. 

As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital. 

In everything we do, we will provide Care, Clinical excellence and commitment. 

Care - Helping people when they need us; treating people with compassion, dignity and respect; having pride in our work and our organisation.

Clinical excellence - Giving our patients the best possible care; leading and sharing best clinical practice; using staff and patient feedback and experience to improve our care.

Commitment -Setting high standards and delivering against them; supporting our staff to grow, develop and thrive; Learning and growing to deliver continual improvement.


The 24 hour Emergency Bed Service provides referral support to crews as well as services to help with the admission and transfer of acutely ill patients. Its current portfolio includes safeguarding and welfare, diabetes and falls, incident reporting, the National Intensive Care Bed Register and a coordinating role for the Neonatal Transfer Service in London, Kent, Surrey and Sussex. It adds up to a varied, unpredictable and demanding job, just right if you thrive in that type of environment and want to do work that you can see is worthwhile.


Working a 24 hour shift system that includes weekends and nights, you’ll spend a lot of time on the telephone to crews and to healthcare professionals, making arrangements for patients, identifying and advising on the availability of a range of beds and services and solving problems in order to ensure appropriate care for patients. The ability to understand and handle complex clinical details is vital, as the information you elicit and record will be used by NHS and social care colleagues in the care of patients. You will need to balance a professional approach with sensitivity, as there will be occasions when you talk directly to patients and carers.


You will need a degree-level education or significant experience of working in a complex service area, ideally within the NHS or an emergency service, plus the ability to complete an intensive training programme.


For an informal discussion, you can speak to an EBS Manager on 020 7407 7181.


To apply, please e-mail or contact the Recruitment Centre, Bow on 020 3069 0260.


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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Further details / informal visits contact

Alan Hay, telephone 020 7407 7181

Contact us

If you have any recruitment queries, please email our recruitment department.


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