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Trainee Emergency Call Handler-Full Time


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Emergency Operations Centre
Full time: 37.5
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£19,737 pa plus outer London HCAs £3,784 (during training), £19,737 pa plus inner London HCAs £4,473 (after training),
12/07/2020 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 6,000 staff, including volunteers, across London to respond to the health needs of over eight million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Trainee Emergency Call Handler-Full Time

Location:   Emergency Operations Centres - Waterloo and Bow

Band:  Band 3, rising to Band 4 on completion of 12 months service

Working Hours:  37.5 hours per week (averaged on a 24/7 rotating shift pattern)

Our Emergency Call Handlers manage in excess of 5,500 incoming emergency calls every 24 hours, supporting our patients’ needs during their very first contact with the London Ambulance Service.

You can be part of our team.

  • Are you looking for a challenging and exciting role?
  • Are you calm, compassionate and resilient through emotive situations over the phone?
  • Are you willing to work a full rotating shift pattern, 24/7 across 365 days of the year?
  • Do you want to be part of a team that can truly make a difference with the answer of every call?

If the answer is yes, then we are looking for you to join one of our Emergency Operation Centres, where you will be joining caring, hardworking and professional individuals who remain calm; process information from callers in what can often be highly emotional situations.

This role can leave you feeling emotional, however it will also leave you feeling proud and humble when you are on the line with someone who tells you that you are the only person that they have to reach out to.

If you have the ability to manage challenging and difficult situations over the phone, while offering reassurance and empathy, working for the London Ambulance Service is the place that will welcome you.

What we offer:

  • Competitive salary with comprehensive and supportive training
  • Motivated and professional team environment
  • Opportunity for personal and professional continued development
  • Support to allow you to deliver the best patient care

Before you apply for this role, please be aware that this role requires patience, tolerance and understanding when callers and situations are tough, but it will be worth it, because you will know you have made a difference by joining our incredible colleagues.

Course start date :  September 2020

No smoking policyDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Further details / informal visits contact

The Recruitment Centre
Email: [email protected]
Telephone: 02030690260