Skip to main content

Employer heading

London Ambulance Service NHS Trust logo
Please wait, loading

Emergency Planning & Resilience Officer

Band 8a

Main area
Emergency Planning
Band 8a
Permanent and Secondment/Fixed Term
Full time - 37.5 hours per week (37.5)
Job ref
RSA Emergency Planning
£52,093 - £58,186 £52,643 to £58,558 pa Inc HCAS
Salary period
31/10/2021 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

An exciting opportunity has arisen for a highly motivated and enthusiastic individual with excellent interpersonal skills and strong team work ethic to join the Resilience and Specialist Assets Department on secondment as an Emergency Planning and Resilience Officer (EPRO). 

As a member of the Emergency Preparedness, Resilience & Response (EPRR) team, you will provide specialist advice and guidance for all matters relating to emergency preparedness and response to incidents, operations and events.

The post holder will develop and interpret Trust policies to provide strategic, tactical and operational direction and leadership and take responsibility for establishing and developing emergency preparedness strategies in accordance with the Civil Contingencies Act.

The successful candidate will have significant experience of task and people management and demonstrable experience of working within an emergency services environment. Evidence of personal development within the field of emergency preparedness is essential.

Main duties of the job

As an EPRO you will work as part of a team leading and planning various EPRR activities such as major London events, developing and delivering specialist training and exercises to internal and external audiences and representing the LAS at borough resilience forums and safety advisory groups. 

The successful candidate will have a high level of interpersonal skills, including the ability to influence, direct, negotiate and manage outcomes is essential as is the experience of preparing and writing reports and working to deadlines. The ability to work on your own initiative with limited supervision in a pressurised environment is also key to this role.

A current UK driving licence is essential.

The successful candidate will be required to undertake advanced security clearance to fulfil this role.

Working for our organisation

London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values of being respectful, professional, innovative and collaborative.

The team works widely across the Trust at all levels up to Board and with a variety of other partners such as external NHS Trusts, commercial organisations, Heathrow Airport, Stadia, London Air Ambulance and Healthcare UK and Department for International Trade.

You will, therefore, have the opportunity to join the team at an exciting time of growth and to gain experience of being involved in a varied portfolio.

Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with agenda for change (NHS terms and conditions).

Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.

Detailed job description and main responsibilities

The Emergency Planning and Resilience Officer is the specialist officer/manager for emergency
preparedness, resilience and operational response to incidents, operations, events and exercises. This will
involve a strategic pan-London approach to ensure a measured response to Emergency Preparedness and
He/she will:
1. Deliver a continued state of preparedness of the Trust in its ability to respond to any significant or
major incident both planned and unscheduled ensuring that where practical, measures are in place
to maintain continuity of its core business
2. Develop and interpret Trust policies to provide strategic, tactical and operational advice, direction
and leadership across all London Ambulance Service departments and directorates.
3. Build and maintain effective partnerships with other healthcare professionals, local authorities,
other emergency services, the military, government agencies and the private sector
4. Take responsibility for establishing and developing emergency preparedness strategies in
accordance with the Civil Contingencies Act and other current guidance and legislation, and ensure
compliance with National EPRR guidance changes and updates
5. Lead, plan, support, facilitate and monitor progress of allocated work stream(s) within or across
departments / locations
6. Design, develop and deliver specialist training programmes, in a broad range of subject areas, to
internal and external audiences
7. On behalf of the Trust make contribution to local, regional and national discussions and debate
relevant issues
8. Act as a National Interagency Liaison Officer (NILO) to bridge the interoperability gap across the
emergency services, Military, Security Services and partners in extreme or emerging threat
environments and enhance the response to major or critical incidents , through an operational,
tactical and strategic, National multi-agency approach
9. Undertake the role of the Trust’s Tactical or Strategic Advisor to give detailed specialist advice to
all staff, including up to ADO, DDO, Director and Chief Executive levels, on Operational, Tactical
and Strategic issues such as those at large, specialist, complex and Major Incidents to both internal
and external partners. This includes participation in the on call rota outside of office hours,
providing autonomous specialist advice and guidance on incident response by the Trust
10. Act as a Monitoring and Review Officer at incidents, exercises and events, and providing feedback
against national guidelines to ensure the highest standards of conduct and developing the capacityand capability of staff and officers

Provide detailed specialist incident advice and direction at Strategic, Tactical and Operational
levels; and undertake immediate post incident feedback and complete the debriefing process at or
away from scene
12. Support business continuity in Trust wide response plans and their arrangements enabling and
facilitating the identification of critical functions, events that could disrupt delivery of services,
recovery priorities and critical resources required to maintain services
He/she will at all times promote and uphold the values described in the “Vision and Values‟ statement of
the Trust and be focused on ensuring the delivery of the highest quality patient care.

Person specification

Qualification & Knowledge

Essential criteria
  • Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting
  • Evidence of personal development within the field of emergency preparedness
  • Experience of preparing and writing reports
  • To have completed, or be committed to successfully undertake, additional courses in order to assume the roles of a Strategic and Tactical Advisor To have completed, or be committed to successfully undertake, additional external courses in order to assume the role of a National Interagency Liaison Officer, including ILO, CBRN Tactical Commander and Radiation Protection Supervisor
  • Knowledge of legislation appertaining to Emergency Planning
  • Health Emergency Planning Diploma (or be in the process of completing or willing to study towards)
Desirable criteria
  • Membership of the emergency planning society or other professional EP body


Essential criteria
  • Highly developed and adept communication skills (oral and written); adapting the styles and messages to match the audience, situation including delivering contentious, difficult and sensitive messages
  • Demonstrable ability to work independently and unsupervised whilst being accountable for results and actions and in turn, holding others to account
  • Leading, inspiring, motivating, working with and developing teams of managers and staff in situations of intense operational pressure
  • Effective persuading, influencing and negotiating skills to achieve beneficial outcomes
  • Ability to work to deadlines and under pressure without compromising standards of performance / Demonstrate organisational skills including the ability to identify, plan and prioritise essential work
  • Willingness to partake in an on call rota


Essential criteria
  • Significant experience of working within an Accident and Emergency or Control Services role in a NHS Ambulance Trust or equivalent
  • Current experience of developing, influencing and maintaining key relationships with a range of internal and external stakeholders; developing partnerships and cooperative working
  • Demonstrable experience of task management and people management
  • Experience in managing operations and developing and implementing systems, processes and policies
  • Experience in Emergency Planning and Preparedness
Desirable criteria
  • Experience of working across organisational boundaries and developing multi-disciplinary professional partnerships
Apprenticeships logoNo smoking policyDisability confident committedCare quality commission - Good

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Tracy Porter
Job title
Head of Resilience and Special Operations
Email address