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Head of Equality, Diversity & Inclusion

Band 8c

Main area
Equality, Diversity & Inclusion
Band 8c
Full time - 37.5 hours per week
Job ref
HQ (Waterloo)
£72,761 - £82,971 per annum inclusive of HCAS
Salary period
10/07/2022 23:59
Interview date

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

Reporting to the Associate Director of EDI & Wellbeing, the Head of Equality, Diversity and Inclusion will create and roll out the Trust's EDI Strategy to improve staff experience and provide greater awareness within the Trust.  The Strategy will also include the creation of an educational programme with the potential for application across other NHS Trusts. This is a unique opportunity for a successful candidate to influence EDI policy and outcomes across London.

Main duties of the job

  • To provide expert in depth diversity and inclusion expertise and advice, ensuring that advice provided is positive, proactive and influential in its contribution.  
  • To be the key professional expert on all matters relating to Equality, Diversity and Inclusion for the Trust.
  • Ensure our National EDI submissions are are timely, this will include WRES, WDES, Staff Survey, PSED, Gender Pay Gap and Race Pay Gap - with evidence of actions to improve scores.

Working for our organisation

The Head of EDI will manage two senior EDI Consultants and work closely with the Head of Wellbeing.

Applicants are strongly encouraged to contact Athar Khan at for an informal discussion prior to applying.

Assessments, Stakeholder Panels and Interviews will be held on Wednesday 20th July 2022.

Detailed job description and main responsibilities

For further details of the job description and main responsibilities, please see attached job description. 

Person specification


Essential criteria
  • Educated to Masters level or equivalent experience
  • Expert knowledge of EDI Strategy, implementation strategies including monitoring progress and legislation, including extensive in-depth professional knowledge in a number of disciplines e.g. Workforce Race Equality Scheme, Workforce Disability Equality Scheme, Equalities Act 2010, Public Sector Equalities Duty, NHS Staff Survey and creating and delivering EDI training plans. This will be extensive in nature and gained through the development of in-depth theoretical knowledge and practical experience
  • Evidence of continuing professional and personal development
Desirable criteria
  • Post graduate qualification in equality, development and/or health policy or a related field


Essential criteria
  • Relevant legislation and policies relating to equality and diversity work
  • Awareness of diversity, equality and confidential issues, much of the information being produced and analysed will be highly complex and sensitive
  • An understanding and awareness of Human Resources legislation, policies and best practice. The post holder will be responsible for all aspects of performance for their team; recruitment, development, retention and performance management.
  • Demonstrates commitment to and enthusiasm for facilitating change, cultural and behavioural change, service improvement, and team and individual development.
  • Negotiates, influences and liaises at senior levels within and outside the organisation
  • Evaluates situations quickly, foresees problems and selects effective solutions
  • Ability to see and understand different points of view and work with others to balance these to identify and move to pragmatic solutions
  • Excellent verbal, written and interpersonal communication skills - there will be occasions where the post holder will need to sit on formal capability, disciplinary and formal hearings up to dismissal
  • Ability to develop and implement plans, including coordinating the work of others not in direct line management responsibility to ensure outcomes are achieved using relevant project management techniques
  • Ability to prioritise and work to deadlines
  • An understanding of current policy on patient and public involvement in the NHS
  • Demonstrate understanding and commitment to equal opportunities
Desirable criteria
  • Ability to analyse and interpret highly complex and contentious data and information
  • Partnership and collaborative working
  • Wider understanding of corporate HR issues
  • Effectively chairs, leads and contributes to both public and internal meetings and presentations, at a senior level
  • Facilitation and coaching skills
  • Ability to engage with and command the confidence of health professionals and local communities


Essential criteria
  • Experience of facilitating discussions/leading groups
  • Experience of using information and writing reports based on analysis
  • Experience of advising and dealing with Equality and Diversity issues with staff and managers at all levels
  • Experience of leading on WRES, WDES, Gender Pay Gap and Model Employer
Desirable criteria
  • Experience of policy development
  • Experience of developing plans to respond to issues through application of professional knowledge and experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodDisability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Athar Khan
Job title
Associate Director of EDI & Wellbeing
Email address