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Head of IUC Business Intelligence

Band 8A

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Head of IUC Business Intelligence
Band 8A
Full time - 37.5 hours per week
Job ref
Waterloo HQ
£52,643 - £58,558 per annum inclusive of HCAS
Salary period
03/08/2021 23:59
Interview date

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

The Head of IUC/111 Business Intelligence will lead a team of Business Intelligence Analysts who will support the London Ambulance Service (LAS) in planning the provision of integrated patient and urgent healthcare in London.   This is a key role in ensuring that LAS has intelligence and insight to deliver a resilient and high quality service through a comprehensive and integrated performance management information system for 111/IUC services across the Trust.

You will proactively identify opportunities for business intelligence to support operational and strategic decisions, capitalising on the skills and abilities of the IUC/111 business intelligence team and the detailed data available. 

Main duties of the job

  • Be a visible leader and source of 111/IUC business intelligence expertise
  • Lead on identifying trends, patterns and assumptions to ensure that 111/IUC demand is recognised so that resourcing requirements are fully understood
  • Lead on and be accountable for producing plans that align capacity to demand, resulting in improved quality of patient care and outcomes
  • Lead the 111/IUC Business Intelligence team which is responsible for the provision of analytical services for IUC services across LAS
  • Present technical and contentious information to a wide variety of audiences (including non-technical)
  • Make recommendations and influence at all levels
  • Contribute to and influence corporate strategy, contract negotiations, commissioner relationships and business planning with accurate data
  • Proactively identify areas in which 111/IUC business intelligence can offer insight and support for intelligence-based decision making
  • Line management and mentoring of the (senior/) business intelligence analysts

Working for our organisation

London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values of being respectful, professional, innovative and collaborative.

The team is well established in the organisation and central to strategic and operational planning. We are part of the wider Business Intelligence and Analytics directorate who together cover Business intelligence, data quality, corporate reporting and forecasting and planning for urgent and emergency healthcare services.  The directorate is key to ensuring that LAS is a data driven organisation, with decisions being informed by high quality analysis and insight.

Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with Agenda for Change. Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.

Detailed job description and main responsibilities

 To lead the 111/IUC Business Intelligence team which is responsible for the provision of analytical services for IUC services across LAS
 To provide overall direction for the collection, provision and analysis of information
 To specify and implement business intelligence systems to support the delivery of services and improvement of patient care
 To influence the development of information systems to support the delivery of services
 To oversee the development of departmental analytical expertise in 111/IUC services and understand links to other services run both by LAS and external partners
 To interrogate complex data sets from call activity and clinical systems to produce live and daily analysis that enables LAS to understand the demands on IUC services. This will involve complex data sets at patient level that need amalgamating to produce a view of both operational response
times and clinical care.
 Provide insight to identify trends, exceptions, problems, good practice and areas of concern for all levels of management.
 To analyse a variety of statistical information and make recommendations based on findings to improve services
 To work with the Forecasting and Planning team so that advanced techniques including operational  modelling methods and forecasting systems are applied to 111/IUC data
 To provide the analytical lead on all management information systems
 To be responsible for the formation of long term plans and strategic direction of 111/IUC services 

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Priority will be given to staff at risk candidates.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Master’s Degree, equivalent professional qualifications in a numerical, analytical or operations management and/or substantial demonstrable experience in a similar role or setting.
  • In depth professional knowledge in a number of disciplines e.g. financial management, performance management, information systems, staff management acquired through training, qualification and experience over an extended period.
  • In depth professional knowledge in a number of disciplines e.g. financial management, performance management, information systems, staff management acquired through training, qualification and experience over an extended period.
  • Post graduate management qualification/training.


Essential criteria
  • Significant current senior management experience and the same or similar level in a face paced environment.
  • Setting and implementing corporate strategies to achieve an organisations objectives and targets
  • Demonstrable evidence of a proven track record of leading performance management arrangements to achieve challenging targets and standards.
  • Demonstrable experience of budget setting and accounting
  • Demonstrable evidence of designing and implementing effective measures to address poor performance.
  • Experience of line managing senior staff.
  • Experience of managing the response to a range of emergency situations and maintaining service delivery.
  • Demonstrable evidence of identifying opportunities for improvements in efficiency and productivity against appropriate benchmarks and of putting in place arrangements to monitor the delivery of these.
  • Demonstrable experience of implementing policies and procedures to support performance measurement and corporate strategies
  • Experience of co-ordinating research and development programmes
  • Have worked with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful outcomes.
  • Previous or current working in the NHS or in emergency service settings.

Knowledge and Skills

Essential criteria
  • Awareness and understanding of the Trust’s purpose and values and of the key objectives set out in the strategic plan
  • Demonstrating continuous personal development including leadership, organisation development and change management
  • Planning and prioritising conflicting demands and often unpredictable work patterns
  • Ability to work effectively under pressure and to tight deadlines.
  • Creating a clear vision and translating strategies into operational plans
  • Advanced keyboard skills with a very high degree of accuracy
  • Excellent report writing skills
  • High level management/leadership and organisational skills.
  • Managing budgets
  • Receiving, interpreting, analysing and communicating highly complex, sensitive and contentious information in highly emotive and potentially hostile environments to increase understanding and inform decision making.
  • Presenting complex, sensitive or contentious information to internal and external groups, including public board meetings, in ways understandable to the relevant stakeholder groups.
  • Wide-ranging knowledge or service improvement and change methodologies.
  • Ability to delegate appropriately
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Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

Documents to download

Apply online now

Further details / informal visits contact

Richard Wells
Job title
Director of Business Intelligence and Analytics
Email address