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Head of Critical Systems

NHS AfC: Band 8c

Main area
IM&T
Grade
NHS AfC: Band 8c
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
308-CORP-1078
Site
London Ambulance Service NHS Trust
Town
London
Salary
£70,641 - £80,554 PA inclusive of HCAS
Salary period
Yearly
Closing
19/05/2021 23:59
Interview date
03/06/2021

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

 

We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.

 

In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

 

By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

The Trust are looking for a Head of Critical Systems to take on the responsibility of managing the many technical systems used by our control room staff and clinicians to support our response to patients, our blue light colleagues and our many other healthcare professionals who rely on us to respond when needed. You will be responsible for mission critical application services such as in 999 Operations the Computer Aided Dispatch system; within Ambulance Services the electronic patient care record and the 111/IUC platform.

The Trust are in the process of transforming the many technical systems available to staff including the computer aided dispatch system (CAD), telephony systems and radio systems so this is an amazing opportunity to not only manage and maintain the systems but to be able to influence their design and implementation.

Main duties of the job

  • Accountable for the delivery of IM&T application services portfolio, ensuring that IT critical Application services are set up to deliver business outcomes balanced across utility, warranty, cost and risks;
    • Ensure high availability of critical business application services, including CAD,EPCR and the 111 platform.
    • Own Application service delivery capability: resources, processes and tools.
    • Management of multiple different teams with varying specialisms.
    • Where required, deputise for the CIO.
  • Responsible for supporting silent running of IT operations by creating and adopting
  • Identify and manage IT Application risks, clearly identifying impact to IT Services.
  • Provide out-of-hours support as part of the Senior Manager on-call management rota.
  • Responsible for providing inputs to technology, strategy and innovation.

Working for our organisation

We are seeking someone who will fit with the Trust values of being respectful, professional, innovative and collaborative.

The team works widely across the Trust at all levels up to Board and with a variety of other partners such as external NHS Trusts, commercial organisations, Heathrow Airport, Stadia, Londons Air Ambulance and Healthcare UK and Department for International Trade.

Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with Agenda for Change (NHS terms and conditions).

Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.

‘Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the ‘NHS pay deal’ regarding moves from Annex 5 (previously Annex E) to section 2 unsocial hours provision when considering new posts in the NHS.’

Detailed job description and main responsibilities

  • This role is responsible for the management and development of the Trusts critical services including IT clinical, corporate application services and data warehouse services across the Trust, including the mission critical applications services, CAD, EPCR and Adastra.
  • Accountable for the delivery of IM&T application services portfolio, ensuring that IT critical Application services are set up to deliver business outcomes balanced across utility, warranty, cost and risks;
    o Ensure high availability of critical business application services, including CAD,
    EPCR and Adastra.
    o Own Application service delivery capability: resources, processes and tools.
    o Management of multiple different teams with varying specialisms.
    o Where required, deputise for the CIO.

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Masters degree in Computer Science, Information Technology or related discipline or relevant experience
  • Knowledge of service provision best practices ( e.g. ITIL, TOGAF Cobit)

Experience

Essential criteria
  • Extensive knowledge of IT disciplines acquired over a prolonged period gained through experience in a senior role managing complex Applications

Knowledge and Skills

Essential criteria
  • Background in Application delivery
Apprenticeships logoNo smoking policyDisability confident committedCare quality commission - Good

Documents to download

Apply online now

Further details / informal visits contact

Name
Barry Thurston
Job title
Chief Information Officer
Email address
bthurston@nhs.net