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Associate Clinical Tutor - Integrated Urgent Care

Band 5

Main area
111 & IUC Training
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
308-CORP-1099
Site
111 & IUC Training - Maritime House
Town
London
Salary
£28,691 - £35,207 PA inclusive of HCAS
Salary period
Yearly
Closing
Today at 23:59
Interview date
12/07/2021

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

 

We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.

 

In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

 

By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

This is an exciting time to join the Clinical Education and Standards department as we support the London Ambulance Service’s growth across 111 and Integrated Urgent Care. The post holder will deliver both clinical/technical related education and training. This will take place within education centres in a formal or virtual classroom setting, or within an operational environment where there will be patient interaction. The post holder will deliver these activities, as scheduled to meet the demands of the agreed training plan, including the monitoring and mentoring of all learner activities. The post holder will be actively involved in promoting best practise across the service whilst maintaining compliance with local and national policies and standards. Delivering appropriate operational services (111/IUC) and managerial duties as required by the Clinical Education & Standards Department.

Main duties of the job

The delivery of effective education and training in line with the departmental Training Plan.

Supporting clinical staff in their professional development whilst promoting best practice across the service to maintain and improve high standards of patient care.

Maintain personal clinical/technical skills, including requirements for patient contact activity.

Responsible for the preparation, planning and delivery of theory and practice based training sessions in accordance with the objectives prescribed within the agreed course programmes.

Contribute to stimulating and improving motivation within a team.

Maintain quality assurance within the department by analysing the outcomes from education and training activities delivered locally and proposing amendments at the standardisation meetings.

Maintain responsibility for a personal development plan, attending training courses, seminars, meetings or other events as agreed with line Manager.

Working for our organisation

The Clinical Education and Standards department is a diverse team, responsible for all clinical education programs in the London Ambulance Service. Our team is committed to educational excellence, and we strive for developing, delivering, recording and reporting the very best to ensure the clinical staff of the London Ambulance Service provide the highest patient care.

As part of our team, you will be encouraged to innovate and advance clinical education. You will be supported to maintain your own clinical and educational expertise, and you will have access to high quality professional development programs. We value your input and allow you the freedom to manage and lead in a way that suits your style and brings out the best in your team.

Our new centres will provide access to state-of-art digital learning, and our portfolio of education programs will ensure a variety of work that both challenges and excites. We are seeking someone ready to lead change in clinical education.

Detailed job description and main responsibilities

Supporting the delivery of the 111/IUC Training Plan in line with the Service needs.

Support in identifying development opportunities to improve patient care.

Assisting with the development of effective practices so 111/IUC staff are confident to respond rapidly and effectively to changes in patient care and demands.

Reviewing and monitoring core courses to ensure effective and relevant delivery of training and identify areas of development.

Educated to diploma level, or equivalent experience.

Level 5 Diploma in Education and Training, or ability to complete

Level 3 Certificate in Assessing Vocational Achievement (CAVA) or

equivalent, or ability to complete

Accredited NHS Pathways Site Trainer

Accredited NHS Pathways user

Accredited NHS Pathways Coach or Coaching Certificate or Teaching

qualification

Full, driving licence, valid in the UK and no more than 3 penalty points Desirable

Experience

Significant experience as a health advisor

Experience in call-taking in a healthcare operational setting, with demonstrable current competency

Experience in teaching / education

Developing staff within a team context

Experience of supervising and mentoring staff

Knowledge and Skills

Ability to train on the NHS Pathways system to a diverse group adjusting training to meet individual learning styles and needs.

Expert knowledge of UK ambulance service clinical practice guidelines,

and pan London patient care pathways.

Comprehensive knowledge and experience of operational call centre duties, standard operating procedures & practice.

Maintain currency with clinical/technical developments, using appropriate reference materials

Working to deadlines without compromising performance

Ability to assist in the design and be able to adapt training packages using a wide range of information resources, including computer software programs and digital learning modes.

Practical experience in the development and application of digital modes for education delivery

Effective people management skills

Ability to adapt and maintain flexibility within a changing organisation

The ability to motivate staff in a challenging environment, and the ability to actively promote team working initiatives.

Awareness and understanding of the Trust’s key objectives as defined in

the current strategic plan for the Trust.

Effective written and oral communication and the ability to network successfully with colleagues in other agencies and emergency services

Ability to demonstrate and assist staff in a range of safe moving and handling practises utilising all appropriate equipment.

Act as a role model by demonstrating commitment & adherence to the Service Vision & Values

Ability to deliver training of a sensitive and/or controversial nature

Demonstrable commitment to the service’s equal opportunity and diversity policies and evidence of incorporating them into local practice.

Ability to manage both self and others and use initiative to problem solve based on sound rationale

High level of IT literacy

Ability to utilise digital technologies e.g Totara, ESR/OLM, GRS , ePCR, CMC, MiDOS, MPDS, Adastra, mobile /electronic learning Apps.

Resilient individual with the ability to cope under pressure within continually changing environment.

Maintaining a professional image at all times

Desire for excellence

Sensitivity to the needs of others

Well organised

Attention to detail

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Educated to diploma level, or equivalent experience.
  • Level 5 Diploma in Education and Training, or ability to complete
  • Level 3 Certificate in Assessing Vocational Achievement (CAVA) or equivalent, or ability to complete
  • Accredited NHS Pathways Site Trainer
  • Accredited NHS Pathways user
  • Accredited NHS Pathways Coach or Coaching Certificate or Teaching qualification
Desirable criteria
  • Full, driving licence, valid in the UK and no more than 3 penalty points

Experience

Essential criteria
  • Significant experience as a health advisor
  • Experience in call-taking in a healthcare operational setting, with demonstrable current competency
  • Experience in teaching / education
  • Developing staff within a team context
  • Experience of supervising and mentoring staff

Knowledge and Skills

Essential criteria
  • Ability to train on the NHS Pathways system to a diverse group adjusting training to meet individual learning styles and needs.
  • Expert knowledge of UK ambulance service clinical practice guidelines, and pan London patient care pathways
  • Comprehensive knowledge and experience of operational call centre duties, standard operating procedures & practice
  • Maintain currency with clinical/technical developments, using appropriate reference materials
  • Working to deadlines without compromising performance
  • Ability to assist in the design and be able to adapt training packages using a wide range of information resources, including computer software programs and digital learning modes.
  • Practical experience in the development and application of digital modes for education delivery
  • Effective people management skills
  • Ability to adapt and maintain flexibility within a changing organisation
  • The ability to motivate staff in a challenging environment, and the ability to actively promote team working initiatives
  • Awareness and understanding of the Trust’s key objectives as defined in the current strategic plan for the Trust
  • Effective written and oral communication and the ability to network successfully with colleagues in other agencies and emergency services
  • Ability to demonstrate and assist staff in a range of safe moving and handling practises utilising all appropriate equipment
  • Act as a role model by demonstrating commitment & adherence to the Service Vision & Values
  • Demonstrable commitment to the service’s equal opportunity and diversity policies and evidence of incorporating them into local practice.
  • Ability to manage both self and others and use initiative to problem solve based on sound rationale
  • High level of IT literacy
  • Ability to utilise digital technologies e.g Totara, ESR/OLM, GRS , ePCR, CMC, MiDOS, MPDS, Adastra, mobile /electronic learning Apps.

Personal Abilities

Essential criteria
  • Resilient individual with the ability to cope under pressure within a continually changing environment
  • Maintaining a professional image at all times
  • Desire for excellence
  • Sensitivity to the needs of others
  • Well organised
  • Attention to detail
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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Matthew Williams
Job title
Clinical Edu Manager - Integrated Patient Services
Email address
matthew.williams34@nhs.net