Skip to main content

Employer heading

London Ambulance Service NHS Trust logo
Please wait, loading

Learning & Organisational Development Business Partner

Band 8A

Main area
Learning & Organisational Development Business Partner
Band 8A
Full time - 37.5 hours per week
Job ref
£52,643 - £58,558 per annum inclusive of HCAS
Salary period
Today at 23:59
Interview date

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

Working at the London Ambulance Service NHS Trust is an exciting time in learning and organisational development and the People and Culture Directorate. Learning and OD will play a significant role in supporting our people to reset and recover post pandemic, supporting our leaders to lead compassionately and inclusively as we continue our Culture journey, ensuring the LAS is a great place to work.  As we deliver against the NHS People Plan, this is a great opportunity to come and be part of a team committed to supporting our staff and leaders growth and development.

Taking an active role in learning and OD activities you will be scoping, designing, facilitating and evaluating interventions which support staff, teams and leaders through personal development, change and team Away Days. You will take a lead on various elements of our Leadership Development Pathway and support embedding of our B-Mentored programme and launch our Reverse Mentoring Programme. 

Main duties of the job

You will have experience in design and facilitation and a range of OD interventions. You will develop strong relationships, able to engage staff how learning and OD supports the achievement of our Trust strategy.  Ideally you will have psychometrics and/or coaching as part of your toolkit and be keen to develop innovative, blended learning opportunities.

This is a fantastic opportunity for a Learning and OD professional to enjoy a diverse range of work. You will be supported in your development, with opportunities for you to be involved and gain experience across a wide range work at the LAS. You will report to the Head of Leadership, Education and Performance and work with People and Culture colleagues to deliver key cultural change programmes.

If you think you have what we are looking for then we would love to hear from you!

If you would like to know more, please contact Julia Smyth, Head of Leadership, Education and Performance  by email on

Working for our organisation

London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values of being respectful, professional, innovative and collaborative.

The team works widely across the Trust at all levels up to Board and with a variety of other partners such as external NHS Trusts, commercial organisations, Heathrow Airport, Stadia, Londons Air Ambulance and Healthcare UK and Department for International Trade.

You will, therefore, have the opportunity to join the team at an exciting time of growth and to gain experience of being involved in a varied portfolio.

Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with agenda for change (NHS terms and conditions).

Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.

Detailed job description and main responsibilities

  • The Learning and OD Business Partner is responsible for the overall management, effective delivery and evaluation of the learning elements of the People and Culture Strategy at the London Ambulance Service.
  •  The post holder will be key to establishing the Leadership, Education and Performance (LEaP) function that will support the Trust to become a high performing, learning organisation and an Employer of Choice.
  •  The LEaP function sits within the People and Culture team and will support the development of the entire multidisciplinary workforce in line with the Trust priorities and strategy by developing the culture, skills and capabilities to best support our vision to build a world-class ambulance service for a world-class city.
  •  The post holder will be accountable for developing, evaluating and reporting on a broad range of multidisciplinary learning opportunities within the complex LEaP plan as well as leading on adjustments to plans or strategies to ensure it reflects the needs of the Trust
    whilst taking account of the learning and development needs of all staff and ensuring equal access for all staff across the organisation.

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Priority will be given to staff at risk candidates.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Master’s degree level qualification or significant equivalent level of knowledge or theoretical experience
  • Qualified to deliver Psychometrics/Assessments (eg. MBTI, SDI, 360 Degree)
  • Specialist Professional Qualification and/or demonstrable relevant CPD Record (eg. MCIPD)


Essential criteria
  • Significant experience of managing, supervising, developing and motivating staff in a team context
  • Experience of working within a Learning and Development role / environment
  • Experience of identifying and addressing barriers to learning
  • Experienced in provision of learning and development analysis and reporting to board & external stakeholder level
  • The design and development of a range of learning and development processes, activities and related reporting to support organisational training needs
  • The use of a blended learning approach to maximise resources cost effectively which deliver a high quality product
  • Experience of cross-boundary/inter-professional working practice
  • Experience of managing change in a large organisation
  • Providing effective coaching for individuals

Knowledge and Skills

Essential criteria
  • Excellent communication skills
  • Ability to analyse and present highly complex information
  • Skilled in building relationships with people in senior roles.
  • Demonstrable networking skills, and the ability to identify and engage key service stakeholders
  • Adaptable and the ability to work flexibly dependent on circumstances
  • Ability to work under own initiative, able to identify, plan and prioritise own work load
  • Design and delivery of learning and development courses
  • Advanced keyboard skills
  • Excellent use of Microsoft Office applications including email, Word & Excel
  • Proficient in the use of PowerPoint and preparing high quality audio/visual presentations.
  • Use of ESR/OLM or other HRIS/LMS for management of courses delivery and competence frameworks
  • Facilitation of learning and development activities
  • Ability to develop and manage complex learning and development delivery plans across a whole organisation

Personal Abilities

Essential criteria
  • To promote and demonstrate commitment to the Trust’s vision, values and Behaviours
  • Positive approach to change
  • Genuine passion for learning and development
  • Demonstrable commitment to Health & Safety, Information Governance and Data Protection policies
  • Understanding of and demonstrable commitment to equal opportunities as an employee and as a provider of service to the public.
  • Demonstrable commitment to personal and career development with maintenance of a personal career development portfolio and PDP
Apprenticeships logoNo smoking policyDisability confident committedCare quality commission - Good

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

Documents to download

Apply online now

Further details / informal visits contact

Julia Smyth
Job title
Head of Leadership, Education and Performance
Email address