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Operational Compliance Manager

Band 7

Main area
Operational Compliance Manager
Band 7
Full Time 37.5 hours per week
Job ref
£39,855 to £49,674 P.A. Inclusive HCAS
25/01/2019 23:59

London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 5,000 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations. 


We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.


However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries. 


As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital. 


In everything we do, we are Respectful, Professional, Innovative and Collaborative. 


Respectful - Caring for our Patients and each other with compassion and empathy. Championing quality and diversity. Acting fairly.


Professional - Acting with honesty and integrity. Aspiring to clinical, technical and managerial excellence. Leading by example. Being accountable and outcomes orientated.


Innovative - Thinking creatively. Driving value and sustainable change. Harnessing technology and new ways of working. Taking courageous decisions.


Collaborative: Listening and learning from each other. Working with partners. Being open and transparent. Building trust.



Operational Compliance Manager


We are looking to recruit two Operational Compliance Managers (OCMs) who will be accountable to the Senior Operational Compliance Support Manager (SOCSM).


There are three OCMs, each one being responsible for ensuring that their designated operational function has robust and appropriate systems and processes in place to evidence that operational services are safe and meet statutory and regulatory requirements and that learning from previous regulatory inspections is embedded and being sustained across the directorate.


The two vacancies will be focussed on Emergency Care Services & 999 Clinical Contact Centres/111 and Integrated Urgent Care.


Each OCM provides a developmental and support role to the functions in terms of compliance and standards by;

-Providing positive, inspirational and highly visible leadership.

-Managing the development and maintenance of high level, comprehensive compliance and standards workplans.

-Undertaking regular audits across Operations (for example Medicines Management).

-Ensuring policies and procedures and training records are up to date and relevant.

-Developing remedial action plans for Key Performance Indicators (KPIs) that are not being met and proactively work to resolve any blockages or barriers

-Provising support to the SOCSM with planning for external inspections by regulators (i.e. CQC, NHSE & NARU)


Interview Dates: 8th February 2019 - 15th February 2019


No smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Disability confident committed

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

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Further details / informal visits contact

Michael Ward

Senior Operational Compliance Support Manager

contact Number:02077832289