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Personal Assistant

Band 5

Main area
Personal Assistant
Band 5
Full time - 37.5 hours per week
Job ref
111 Sites
£32,720 - £39,769 p.a inc HCAS
Salary period
05/06/2023 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

In this role you will be working as a Personal Assistant to the Director for Integrated Patient Care within London Ambulance Service NHS Trust.
This is a busy and varied role where you will work in a fast paced environment with an associated amount of work pressure, the role although based on office hours 9am -5pm Monday to Friday will require some flexibility, when work load dictates this.

The main base is London Ambulance Service Headquarters building in Waterloo but as the director is based across all sites, Waterloo, Barking,
Croydon and Bow, there will be occasions when it is necessary to work at one of the other sites.

You will be managing a diary for the director where there are conflicting priorities. With access to the Directors inbox you will ensure that urgent emails and reports are highlighted and follow up on necessary actions in conjunction with the Director, Deputy Directors and the team of Business Support Manager working in the directorate.

Main duties of the job

The successful candidates main responsibilities will be;

• Diary management
• Monitoring Directors Inbox
• Preparing letters and reports using MS Office
• Arranging Meetings via MS Teams and on site, including meetings rooms and sending diary invites
• Liaising with staff in other directorates as and when required
• Taking minutes during internal and external meetings
• Following up with Director, Deputy Directors and Business Support Managers regarding outstanding actions
• First point of contact
• Professional attitude and an ability to communicate effectively with staff at all levels

Working for our organisation

London Ambulance Service is a Large Organisation responsible for Emergency and Urgent Care across London. This is a diverse working environment which promotes the vision and values of the organisation.

You will be working in the Integrated Patient Care Directorate which looks after both the 999 and 111 control centres. You will receive support from your colleagues in this collaborative team and will work closely to achieve the objectives of both the Directorate and the Trust.

This is a fulfilling role which contributes to the service we are providing to both the residents and visitors to London.
You will receive benefits associated with being a London Ambulance Service employee, Including annual leave entitlement, eligibility for associated discount schemes and wellbeing support, to name a few. 

Detailed job description and main responsibilities

Please refer to Job Description. 

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Further details / informal visits contact

Jacqui Niner
Job title
Director of IUEC
Email address
Telephone number