Current vacancies

Quality & Governance Manager

Band 7

Main area
Quality Governance
Band 7
Full time, 37.5 hours per week
Job ref
CORP Governance & Compliance
£38,035 to £48,256 p.a inclusive HCAS.
28/01/2018 23:59

London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 4,500 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations. 

We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.

However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries. 

As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital. 

In everything we do, we will provide Care, Clinical excellence and commitment. 

Care - Helping people when they need us; treating people with compassion, dignity and respect; having pride in our work and our organisation.

Clinical excellence - Giving our patients the best possible care; leading and sharing best clinical practice; using staff and patient feedback and experience to improve our care.

Commitment -Setting high standards and delivering against them; supporting our staff to grow, develop and thrive; Learning and growing to deliver continual improvement.


We are looking to recruit a Quality, Governance Manager reporting to the Head of Quality Governance and Assurance leading on risk within the Quality Governance portfolio. The post holder will:

Have line management responsibilities with the team, ensuring the business partner model works effectively within the designated operational portfolio

Work closely with key stakeholders within the organisation such as the Emergency Operations Centres, Operational sector teams, Risk Management and Audit and Legal Services teams to name a few.

Support the directorate in developing and implementing the Quality Strategy, ensuring key quality issues within their portfolio are highlighted and proactively managed as part of the quality improvement cycle.

Manage governance processes to ensure the Trust manages serious incidents within national guidelines and to co-ordinate serious incident activity, including investigations and reporting.

Provide advice on incident and risk management and compliance including the use of the Risk Register

This is an important role and demands excellent communication skills as well as the ability to evaluate and provide feedback in an objective and constructive manner, sometimes in difficult and challenging circumstances.

As a highly motivated individual, you will be managing stakeholder’s expectations by maintaining consistent robust quality and governance processes to support the improvement of service provisions. You will have experience of devising and managing change programmes with the ability to create a clear vision and translating strategies into operational plans. You will have experience working within a quality and risk environment and in managing Serious Incidents effectively. You must be able to analyse information and use this effectively to support change and the strategic direction of the Trust.

All applicants must meet the attendance criteria and have no current disciplinary sanctions. All applications must be supported by a manager’s referral.

The closing date for completed applications is 28th January 2018

Interviews will be held on Thursday 8th February 2018

For more information regarding the role. Please contact Kirstie Smith; Head of Quality, Governance and Assurance by emailing

Should you experience any problems with this, please contact the Recruitment Centre on or 020 3069 0260.


Please note that we will send all of the correspondence to your email address. Therefore, please keep us updated if this changes and ensure that you check this email address regularly.

Priority will be given to NHS employees who are at risk of redundancy.

We positively welcome diversity and want to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

Positive about disabled peopleStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

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Further details / informal visits contact

Kirstie Smith; Head of Quality, Governance and Assurance by emailing

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If you have any recruitment queries, please email our recruitment department.


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