Job overview

Please be advised that portfolios are currently out to consultation and subject to change

This role will take responsibility for leading on the delivery of high quality Operations function in our People and Culture (P&C) directorate. The role will shape, develop and transform our P&C operating model, to ensure efficient use of our resources, encompassing new and innovative ways of working, and developing services to meet our stakeholder’s expectations and needs, whilst continuously striving for improvements.

This role will be responsible for designing and implementing workforce solutions to allow the P&C team to support our stakeholders proactively, and encourage a culture of continuous learning, transferrable skills, and development opportunities for our people across the directorate. 

The role will provide strategic leadership across all aspects of the operational employee lifecycle, including our recruitment and talent acquisition processes (which includes international recruitment), onboarding, developing, retention and redeployment of our highly passionate, skilled staff. The post will take responsibility for ensuring the P&C Operation’s functions develop and deliver to the agreed Key Performance Indicators (KPI) in accordance with the required standards and Service Level Agreements. The post holder will ensure an efficient and cost effective delivery of the P&C Operations function to the Trust, whilst continually improving the P&C Operations policies, systems and standard operating procedures (SOP’s).

The role will have lead responsibility of all P&C operational aspects of the P&C Strategic plans, to develop on the work that has already been achieved, and plan for future strategic plans, taking consideration of internal and external variables and changes that need to be considered to ensure the plan remains a viable contributor towards our overall strategic service aim. 

The Deputy Director of P&C Operations will work closely with the P&C senior leadership team, including the Director of People and Culture, to ensure the effective and efficient management of services and resources, through the provision of strategic leadership, influence and expert HR input into the business and operation of the Trust. The post holder will have responsibility to build on the relationships that are already in place with our recognised Trade Unions Representatives and partners, to ensure efficient and open communication and negotiations providing successful outcomes for our people.  

The Post Holder may be required to deputise for the Director of People & Culture where and when appropriate, across the full range of duties and lead on designated projects and activities.

Main duties of the job

Please be advised that portfolios are currently out to consultation and subject to change

• Develop an employer brand for the P&C operational departments reflecting proactive systems and positive customer service
• Lead on the development and implementation of the P&C strategy resulting in excellence based on the Trust and People strategies, vision and priorities
• Provide strategic advice to the Director of People & Culture on the best course of action to support key strategic goals and operations for the directorate and across the Trust.
• Keep up to date on regional and national P&C operational developments, through leadership and latest research in the field
• Ensuring the P&C Operational systems are legally compliant, and are the most efficient use of our resources, whilst giving our customers (our employees and potential employees), the best overall experience of our service.
• To lead and provide guidance into all functions of the P&C operational team
• To oversee and ensure an ongoing and effective Job evaluation system, providing fair and equitable processes across the Service at all levels.
• Provide expert, high level advice and support to Senior Managers and Employee Relations staff on highly complex People & Culture and employment issues
• Take responsible for understating the HR operational information systems within the directorate, and ensure the post holder’s team can provide appropriate HR operational expert advice, support, and guidance can be given to management and staff within the Trust when requested.
• Actively promote HR operational information systems and demonstrate how they add value to the Trust
• Manage the development, implementation, and evaluation of all necessary protocols, policies and procedures necessary for the successful and continued management of P&C Operational information systems to meet Trust requirements
• Responsible for developing and updating Business continuity plans for HR Operations, and P&C Operations lead in any REAP (Risk Escalation Action Pan) changes.
• Provide positive and inspiring leadership to the P&C operations team, developing short and long term plans (in accordance with the P&C Strategic plan, and strategies and reprioritising as workload changes)
• Oversee the wellbeing, personal development, work life balance, and training for the P&C operational teams, including manage and develop the performance and capability of team members including setting objectives performance standards, promoting regular feedback and carrying out annual appraisals including personal development plans, in line with the People and Organisational Strategies
• Manage budgets and establishment within P&C operations team in accordance with the standard financial instruction.
• Oversee the Budget spending for the Head of Departments that report into the post holder.

Working for our organisation

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.