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Head of Stakeholder Engagement

Band 8b

Main area
Stakeholder Engagement
Band 8b
Full time - 37.5 hours per week
Job ref
London Ambulance Service
£61,861 - £70,959 per annum inclusive of HCAS
Salary period
27/06/2022 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

This is an exciting opportunity to join our busy team in a senior role, leading our engagement work with key stakeholders across the complex and diverse city we serve.

From patient forums to politicians, local authorities to local people (and many more), we have a duty to communicate and engage with people who have an interest or concern in what we do and who can affect or be affected by our objectives, policies and actions.

The candidate will provide the leadership (supporting the Deputy Director and Director) to build on our stakeholder engagement capacity and provide specialist professional capability for the Trust. This work is equally important across the five Integrated Care Systems in the capital, and across the 32 London Boroughs, and has a direct link to the success of our corporate strategy and priorities.

As a senior member of the team, the candidate will need to have the confidence and experience to advise our executive and senior leadership teams regarding all aspects of external stakeholder relationships and represent communications on Trust wide work programmes and projects.

Main duties of the job

This post holder will be a subject matter expert and lead on stakeholder, public affairs management and strategic communications planning, as well as oversee the Public Education and Patient and Public Involvement functions.

The role will lead on the development and production of systems and processes to enable the Trust Board to monitor and evaluate the broad stakeholder engagement strategy for the Trust, with patients, the public, our workforce, the wider NHS in London and nationally, communities and all other stakeholders.

The post holder will oversee sector based stakeholder engagement including design and delivery of sector-level stakeholder map(s) and deliver of Sector Stakeholder Group(s).

The post holder will oversee the Public Education function, including the design and delivery of a new public education strategy including acquiring new sources of funding.

The post holder will oversee the Public and Patient Involvement function including implementation of an engagement and involvement strategy for patients and communities (with the Director and Deputy Director), and overseeing the running of the LAS Public Patient Council (LASPPC), work plan and sub-groups.

Working for our organisation

As the busiest ambulance service in the UK serving a diverse city of almost 9 million people, there is a lot of interest in the work we do. A role in the External Communications and Stakeholder Engagement team is varied, fast-paced and rewarding.

The external communications and stakeholder engagement team is here to help share good news and vital updates with the general public and our stakeholders (such as MPs and health campaigners), as well as being the first port of call if the media has a question about our staff, services or performance. As well as running a busy press office, we offer a 24/7 on-call service should an urgent media query come in out-of-hours, or if a major or significant incident is declared.

We are a professional team who work hard to make sure people across the capital can easily access the latest news, updates and vital information from the Service.

We are seeking someone who will fit with the Trust values and support delivery of our corporate strategy and priorities.

The team works on a broad range of events, campaigns and projects at all levels up to Board, and with a variety of other partners such as external NHS Trusts, blue light services and major central London venues.

Detailed job description and main responsibilities

For a description of the role and responsibilities, please see attached job description and person specification.

Person specification


Essential criteria
  • Educated to Master’s degree level or equivalent level of theoretical knowledge, preferably in the field of stakeholder engagement
Desirable criteria
  • Membership of an appropriate professional body such as the Chartered Institute of Public Relations or Public Relations and Communications Association


Essential criteria
  • Significant experience of a range of stakeholder engagement disciplines including public and patient engagement/public affairs, digital engagement and strategic communications
  • Strong leadership skills, with a commitment to building collaborative, inclusive, high performing teams
  • Demonstrable experience of issues/reputation management for programmes or organisations subject to significant external scrutiny
  • Ability both to think strategically and to take a hands on approach to engagement
  • Experience of using insight to plan and evaluate engagement and communications activities
  • Ability to work in fast-paced environments and take a proactive approach


Essential criteria
  • Knowledge and experience of building and maintaining effective stakeholder relations
  • Communicate effectively – ability to speak confidently, persuasively and articulately with, and write effectively for, a range of audiences on a range of issues
  • Strong organisational and planning skills at both strategic and operational levels
  • Proven ability to deliver effective and creative solutions, aligned with medium to long-term strategies, annual plans and ambitious targets

Personal Abilities

Essential criteria
  • Ability to participate in a 24-hour on-call rota as a duty press officer. Ability to work outside normal working hours, and be available to advise on or deal with crises or sensitive issues – in some instances requiring attendance at a scene or place or work
  • Motivated, positive, determined, resilient, confident, and resourceful in the face of challenges and ambiguity
  • Strong interpersonal skills with the ability to network, build relationships and influence colleagues and stakeholders

Employer certification / accreditation badges

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Documents to download

Apply online now

Further details / informal visits contact

Claire Proudlock
Job title
Deputy Director of Communications
Email address