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Emergency Responder (Volunteer)

N/A - voluntary role

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Volunteer Emergency Responder
N/A - voluntary role
Voluntary: Volunteer role with a minimum commitment of 16 hours per month
Flexible working - Volunteer role
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London Ambulance Service
N/A - voluntary role
31/12/2022 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

The London Ambulance Service are recruiting volunteer Emergency Responders (ERs) to further enhance the patient care we provide to patients in the capital. London is a bustling city that never sleeps. In every corner of the capital, you will find something going on at all hours of the day and night. You will respond to all manner of life-threatening injuries and illnesses as well as cardiac arrests. Our volunteers are on the front line everyday and play a vital role in helping to save Londoner's lives. Last year ERs constituted over 22,000 hours dedicated to patient care, often responding to life threatening emergencies. 

As an ER you will work as a crew in a response car attending 999 calls on blue lights to deliver emergency and urgent care to a wide range of patient groups. Where appropriate you will assess and treat patients at the point of contact and support other frontline clinicians. At times of high pressure, you may be asked to volunteer on a Double Crewed Ambulance (DCA) attending to patients and where required conveying them to hospital.

You will need to demonstrate your ability to work and communicate effectively with people from diverse backgrounds, handle stressful situations, be flexible in your approach and have basic computer skills. In addition, you be required to demonstrate in your application and at interview how you meet the Trust values and behaviours.

We particularly welcome candidate's applications from ethnic minority backgrounds to represent and support the communities of London.


Main duties of the job

To deliver pre hospital emergency and urgent care to patients and members of the public. The post holder will work as part of an Emergency Responder (ER) crew in the provision of high quality effective clinical care in line with training, UK Ambulance Services Clinical Practice Guidelines and London Ambulance Service (LAS) policy. At times of high pressure this will extend to crewing Double Crewed Ambulances (DCA’s)

Where already qualified and necessary, the post holder will be required to drive Ambulance cars and double crewed ambulances under emergency conditions utilising blue light driving skills to respond to emergencies, commensurate with the role and responsibilities.

Working for our organisation

London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values and behaviours of Caring, Respect and Teamwork. You will, therefore, have the opportunity to join the team at an exciting time of growth at this unprecedented time and to gain experience of being involved in a varied portfolio.

The team works widely across the Trust at all levels up to Board level and with a variety of other partners such as external NHS Trusts, commercial organisations, Heathrow Airport, Stadia and London Air Ambulance.

Volunteers can access Blue Light (Emergency Services) discounts as well as take part in NHS discount schemes.


Training start date and location – Courses for the remainder of 2022 are now full. Current posting stations are: Bromley, Croydon, Friern Barnet, Hillingdon, Isleworth, Ilford and Waterloo.

Interviews and Assessments – Assessments will take place at London Ambulance Service HQ in Waterloo. Assessment centre for 2023 courses will be allocated in due course.

Detailed job description and main responsibilities

For full details of the Volunteer Emergency Responder role, please see attached job description and person specification.

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Good general level of education
  • Current First Aid / Basic Life Support certification or equivalent
  • Commitment to successfully undertake and complete Level 3 Award for First Responder on Scene: Ambulance Service Co-Responder (AFROS) on appointment


Essential criteria
  • Demonstrable interpersonal communication and social skills (including non-verbal)
  • Adaptability and flexibility when dealing with others, including ability to interact effectively with people from diverse backgrounds
  • Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness
  • Demonstrable ability to work on own initiative
  • Potential and willingness for personal change with the ability and commitment to learn new skills
  • Potential and willingness for organisational change

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodDisability confident committedStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

ER Recruitment Team
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ER Recruitment Team
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