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CES Resource and Logistics Manager

Band 7

Main area
CES Resource and Logistics Manager
Band 7
Full time - 37.5 hours per week
Job ref
Education Centre
£45,024 - £50,806 pa inclusive of HCAs
Salary period
15/10/2021 23:59

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.


We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.


In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.


By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.

Job overview

The post holder will take a lead role in the development, implementation and publication of the annual Clinical Education Training Plan, and will be responsible for the day to day management of the agreed plan.

The post holder will provide leadership and line management for all members of the Resource and Logistics team, ensuring that all necessary CES support provisions are delivered in a quality focussed and timely manner.

The post holder will manage the Resource and Logistics system for the department, entailing provision of training staff and facilities for the centre based Clinical Education programs and frontline support functions.

The post holder will be responsible for ensuring the ongoing review, development and maintenance of all aspects of the Resource and Logistics function across the department.

Main duties of the job

Manage the Resource and Logistics function to ensure that the Departmental support needs are met and delivered, to ensure quality and effective delivery of LAS clinical education and training programmes.

Responsible for the technical development, publication and distribution of the CES Training Prospectus

Ensure an effective and efficient resource management system for the department, entailing provision of training staff and facilities for education activities.

Provision the integration of organisational objectives and the service’s long term resourcing and training strategy.

Take a key role in continuous improvement and development activity, contributing to developing new practices that will lead, through education, learning and personal/career development, to both improved patient care and staff job satisfaction and welfare

Key role in enabling the Department to meet the challenges arising from ongoing recruitment and associated training targets etc. 

Working for our organisation

London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values of being respectful, professional, innovative and collaborative.

The team works widely across the Trust at all levels up to Board and with a variety of other partners such as external NHS Trusts, commercial organisations, Heathrow Airport, Stadia, Londons Air Ambulance and Healthcare UK and Department for International Trade.

You will, therefore, have the opportunity to join the team at an exciting time of growth and to gain experience of being involved in a varied portfolio.

Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with agenda for change (NHS terms and conditions).

Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.

Detailed job description and main responsibilities


• In conjunction with the Senior Management team, design and implement the annual Clinical Education delivery plan to enable achievement of the organisation’s strategic Workforce Plan

• Participate in the ongoing evaluation of Resource and Logistics functions and propose, design and develop strategies to overcome performance deficiencies at both local and Departmental levels.

• Take responsibility for the design, maintenance and operation of the departmental Resource & Logistics information system, linking with the student management system (AtLAS)

• Support the Clinical Education Programme Manager to plan and implement the local education and development delivery strategies

• Through the allocation of resources, support the Clinical Education & Standards management team in the implementation of all current patient care development strategies

• Ensure the Resource & Logistics function is fit for purpose and is integrated with organisational objectives and long term strategy

• Contribute to strategic planning and decision making on medium and long term training improvement strategies.

Operational Delivery

• Work with Education Managers to schedule tutors and resource courses to enable delivery of planned programs, ensuring timely notification of resource requirements

• Liaise with the Support Services team and Education Centres, regarding associated procedures and process to plan and respond to course scheduling and delivery.

• Provide management information and reports relating to the CES activity as per the reporting schedule and as required.

• Provide regular reports of statistical data on the relevant aspects of training planned and delivered, and the resources required and utilised.

• As a member of the relevant Operational and Workforce committees, propose and decide on necessary changes to the annual training plan based on projected workforce availability/demand

• Responsible for the preparation of key correspondence, as directed by the Senior Management team

• Respond to ongoing changes in planned activities and devise alternative strategies brought about by the cancelling or deferring of scheduled training, both within the Department and the wider organisation

 • Work with the Support Services team to ensure the timely communication of course booking arrangements with learners and staff

• Liaise with relevant Department managers, and propose solutions, in the reallocation of failing students to alternative courses

• Lead the planning, and inform the Department’s teams on the targeting of resources, along with the monitoring, implementing, evaluating and delivery of plans.

• Take the lead in the recruitment, selection and development of Resource and Logistics staff and deliver relevant training as required.

• Support the implementation, management and execution of any agreed resourcing/planning projects relevant to the department

• Create a work environment where team members feel able to participate, influence and be heard on team decision making.

• Develop communication channels that ensure staff can access information about the department, the centre and its business in simple ways and are able to contribute to the knowledge base of both the department and the Trust.

• Attend/Chair internal and external meetings and ensure that any information presented is accurate and comprehensively prepared. Information received should be recorded and shared with colleagues and staff as appropriate.

• Coordinate the allocation of CES staff to essential education programs such as workshops and trainer sessions, and requests for the provision of operational support during periods of high pressure, ensuring the annual training program is not impacted

• Maintain oversight of all equipment, vehicle and consumables required and utilised in the provision of clinical education programs, to ensure effective and efficient use of resources within education centres.

• Work with the Education Centre Managers to understand the provision of training equipment in order to meet the demands specified in the prospectus.


• Perform a lead role in the professional and personal development of the Resource and Logistics Staff, promoting career pathways.

• Ensure that all team members know how they can contribute to improving both the department and the service through a range of formal and informal networks

• Demonstrate empathy and sensitivity in the management of learner/staff communications.

• Develop effective local partnership working, both within the Trust and with other relevant local education and training providers.

• Establish and maintain excellent communications and relationships with all internal and external customers to the department.

• Oversee the Resource and Logistics team’s activities and responsibilities in regard to external contractors and associated invoicing procedures.

• Ensure that all requirements for necessary personal and professional skills and qualifications are met and maintained.

• Ensure that standards of best practice are understood and applied with respect to disciplinary, grievance, complaint and irregular attenders procedures, and initiate appropriate action pertinent to these procedures as required.

Quality Care & Governance

• Contribute to the continuous audit, review, development and maintenance of the quality and professional standards of CES, enabling services to be successfully delivered to the highest educational and clinical standards.

• Communicate the education programmes resourcing needs in a timely manner to Education Centre Managers, to ensure education programs are staffed by appropriately qualified tutors, with the requisite minimum number of staff.

• Maintain systems to ensure adequate equipment, vehicles and kit are available to educators and learners when required, and those resources are safe to use, well-maintained and tracked.

• In conjunction with Education Governance Manager and Business Manager, produce analysis, reports and statistical data for internal/external audits.

• Support the department’s senior management in the implementation and monitoring of Clinical governance issues.

• Work with the Education Governance Manager, to plan, deliver and monitor service delivery against departmental and wider LAS standards.

• Ensure that audits are carried out as appropriate

• Utilise feedback to inform development and improvement actions and strategies.

• Where service standards are not being consistently met, identify causes and corrective actions, liaising with the Senior Management team as appropriate.

• Maintain records in accordance with the LAS data management systems.

• Ensure that communication systems assist in the free flow of information between the local operational area and the centre.

• Identify and analyse faults in complex reporting systems, rationalising discrepancies sourced from HR reporting, Management Information and Resource Centre information to accurate and meaningful reports.

Management & Leadership

• Provide line-management support, facilitation and direction for the Resource and Logistics team.

• Develop and employ an enabling, supportive and empowering management and leadership style. Seek regular feedback from colleagues and direct reports to enable self-awareness of personal impact and effectiveness

• Leading by example, take a key role in ensuring that the Vision and Values of the Trust are publicised, understood and modelled by the team.

• Develop a continuous learning approach, guided by the management competency framework, personal effectiveness feedback and the needs of direct reports and teams.

• Provide advice and mentorship for all direct reports, agreeing both personal performance outcome plans (objectives) and personal development plans (PDP).

• Assign and monitor the workload of the Resource and Logistics team to ensure that quality standards are maintained and meet the needs of the department.

• Responsibility for delegated budget management, maintaining records and reporting on spend.

• Develop and maintain expertise in CES database systems to support the ongoing requirements of the Department.

• Ensure the distribution of prepared course materials, stores and uniform to LAS Education Centre locations.

• Take responsibility for the management of individual projects as directed by the relevant line manager.

• Encourage self-managing teams and decentralised decision making, with an emphasis on continuous learning and improvement and the setting of new standards.

• Ensure that staff are able to work in a safe and conducive working environment and that LAS responsibilities regarding Health & Safety and staff welfare legislation and best practice are fulfilled throughout the Centre.

• Ensure that monitoring and appraisal systems used within teams explicitly recognise and reward behaviours congruent with the service’s values.

• Manage Resource and Logistics team members to ensure that professional standards, including dress, attendance and conduct are maintained.

• Authorise relevant orders made by the Resource and Logistics team via the Eproc system.


• Contribute to the future development of the post and review of the job description.

• Manage and maintain LAS equipment to maximise condition, as per the departmental guidelines.

Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

Priority will be given to staff at risk candidates.

We reserve the right to close the application window early if we receive a high volume of suitable applications.

Person specification

Qualifications, Accreditations, Education

Essential criteria
  • Professional/degree level qualification or equivalent
  • Evidence of continuous personal and career development
Desirable criteria
  • Recognised qualifications/background in resource management


Essential criteria
  • Proven ability to plan, develop and implement resourcing strategy to directly support business objectives
  • Experience of working within multi-disciplinary teams
  • Experience of managing, developing and motivating staff in a team context
  • Experience of influencing at a senior managerial level
  • Experience of engaging effectively with internal and external stakeholders
  • Experience of managing resources, to maximise efficiency and effectiveness
  • Evidence of proficiency in using software and digital technology, including mobile and social media platforms, to support education and clinical practice
  • Demonstrated competence in utilising an electronic resource management system
  • Demonstrated competence in utilising Student Management Systems such as Totara
Desirable criteria
  • Experience of budget management
  • Experience working with IT systems currently used within CES e.g. Global Rostering System (GRS) and Oracle Learning Management system (OLM) and other mobile /electronic learning Apps
  • Experience of working in teams to deliver programmes and projects of work which involve change
  • Experience of working within a complex multi-site learning environment
  • Ambulance, emergency service, or health service experience

Knowledge and Skills

Essential criteria
  • Detailed understanding of information governance and information security requirements
  • Proven ability to plan, develop and implement data management systems at both local and organisational levels
  • Ability to analyse highly complex data and translate into strategic plans
  • Proven ability to translate strategic goals into tangible objectives and monitor progress and associated outcomes
  • Ability to work effectively across departmental and professional boundaries
  • Ability to engender an open and inclusive working environment where integrity and respect are evident and highly valued
  • Ability to manage outcomes and deliver to deadlines without compromising performance
  • Demonstrable commitment to both professional and personal quality and standards
  • Demonstrable networking skills, and the ability to identify and engage key stakeholders
  • Self initiating and managing time effectively, being able to identify, plan and prioritise own work
  • Able to think laterally and problem-solve when the need arises in order to achieve successful outcomes in a timely manner
  • Proficiency in using software and digital technology, including via mobile and social media platforms.
  • Computer literate, able to use relevant software (Microsoft Office Excel knowledge and skills to Advanced level).
Desirable criteria
  • Experience of change management processes.

Personal Abilities

Essential criteria
  • Excellent interpersonal skills.
  • Highly resilient individual with the ability to cope under pressure within a continually changing environment
  • Demonstrable awareness and commitment to contributing to the achievement of the service’s vision, and behaviour consistent with the service’s values.
  • Proactive, with a commitment to deliver agreed outcomes
  • Enthusiasm and the ability to work with and motivate others
  • Empathetic and sensitive to the needs of others
  • Self confidence and personal drive
  • A professional attitude and image
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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Gary Ralph
Job title
CES Resource and Logistics Manager
Email address