Education Sector Support Manager
Band 8a
- Main area
- Education Sector Support Manager
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 308-CORP-2572
- Site
- Clinical Education Centres East / West
- Town
- Newham / Brentford
- Salary
- £56,388 - £62,785 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 06/06/2023 23:59
London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.
In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.
Job overview
Based in 1 of 2 areas (Brentford or Dockside Education Centre), may be required to work at pan London Education and Operational sites
The post holder will be responsible for overseeing the delivery of both clinical/technical related education and training for all operational colleagues
The post holder will be responsible for overseeing the LAS Partner Higher Education Institutions (HEIs) academic year deliverable outcomes including LAS based HEI education
Working autonomously to provide education and training services to local managers, the post holder will also be responsible for co-ordinating the local delivery of the service’s Education and Development Strategy and Plan, providing management and leadership for its delivery across their operational area
The post holder will be responsible for providing clear, effective, reliable and empowering management and leadership
Acting as an integral member of the local operational management team, ensuring that work place based education and development function is responsive and appropriate to service needs
The post holder will ensure best practise across the service whilst maintaining compliance with local and national policies and standards
Main duties of the job
Maintain personal clinical/technical skills including requirements for patient contact activity by ensuring your patient facing readiness
Maintain effective and collaborative relationships with local management (CTM, ATM, SSM, QGAM, LGM, ADO) and quality teams, supporting the ongoing education of clinical staff (examples attending and supporting TPR meetings, sharing learning from incidents, arrange and deliver locally delivered specific training, support CPD sessions)
Maintain effective and collaborative relationships with Partner HEI Senior Faculty teams, Lecturing staff, quality teams, supporting the ongoing education of HEI students. (examples attending and supporting TPR meetings, sharing learning from incidents, arrange and deliver Practice Education courses and support CPD sessions) Meet with manage and build relationships with national HEI and NHS forums and committees to secure funding for HEI student placements
Provide support and advice to local senior managers on patient care related issues and complaints/investigations
Support CE&S management in achieving high quality learning environments aligned to local and national frameworks and associated performance returns
Contribute to the transformation and development of the department, it’s purpose and culture
Working for our organisation
London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.
We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Detailed job description and main responsibilities
Oversight of all learners and HEI students in the operational environment to ensure we enable them to complete their educational awards / programme
Ensure a robust communication link between CE&S, Operations and HEIs to provide support and engagement
Updating operational management with any changes to the portfolio / apprenticeship / Practice
Assessment Documents requirements in a timely and consistent manner
Effective communication systems within the team to ensure free flow of necessary information is passed on to local operational areas and HEIs
Manage the delivery of the Emergency Operations Training Plan in line with the Service needs Manage the development of effective practices so Emergency Operations staff are confident to respond rapidly and effectively to changes in patient care and demands
Attend both LAS and HEI Curriculum Committee meetings to support the review and monitoring of core courses to ensure effective and relevant delivery of training and identify areas of development Support the management of the Trust’s Apprenticeship strategy in line with service needs
Ensure the local implementation of all current patient care development strategies, and the monitoring and promotion of Clinical Governance issues within practice based clinical education and development
Take a key role in continuous improvement and development activity, contributing to developing new practices that will lead, through education, learning and personal/career development, to both improved patient care and staff job satisfaction and welfare Support the delivery of the Trust Strategy, including the Clinical Strategy and Learning and Development Strategy Identify local ad hoc, emerging and future clinical education and HEI development needs and assist in the design of strategies capable of meeting them
Contribute to, and participate in, the continuous audit, review, development and maintenance of the quality and professional standards of all education and training services delivered within HEI and LAS centre to achieve and maintain the highest educational and clinical standards
Support the Clinical Education & Standards management team in the implementation of all current patient care development strategies
Support the Clinical Education Manager to plan and implement the local education and development delivery strategies
Participate in the evaluation of training initiatives and support senior managers to develop strategies to overcome performance deficiencies in relation to sector support
Understand that the outcomes of current patient care development strategies influence clinical training and education packages and monitor and promote Clinical Governance issues
Support the Clinical Education & Standards management team in the implementation of all current patient care development strategies Ensure the local implementation of all current professional development strategies
Person specification
Qualifications
Essential criteria
- Professional/degree level qualification or equivalent
- Post-Graduate Certificate of Education/Certificate of Education or IHCD Ambulance Tutor award
- Level 3 Certificate in Assessing Vocational Achievement (CAVA) or equivalent, or ability to complete
- HCPC Paramedic registrant
- Evidence of continuous personal and career development
- Full, driving licence, valid in the UK and no more than 3 penalty points
Experience
Essential criteria
- Current practising and HCPC Registered Paramedic with significant experience
- Experience in teaching / education services
- Experience of working within multi-disciplinary teams
- Experience of managing, developing and motivating staff in a team context
- Ability to chair working groups and committee’s
- Recent experience of managing, developing and motivating staff in a team context
- Experience of influencing at a senior managerial level
- Experience of engaging effectively with internal and external stakeholders
- Evidence of proficiency in using software and digital technology, including mobile and social media platforms, to support education and clinical practice
- Experience of working with digital technologies including mobile/electronic learning apps, including Totara, ESR/OLM, GRS, ePCR, CMC, MiDOS, MPDS, Adastra
- Ambulance, emergency service, or health service experience
- Experience of working within a complex multi-site learning environment
- Experience of budget management
- Experience conducting investigations and writing reports that may include sensitive or contentious information
Desirable criteria
- Experience of working in teams to deliver programmes and projects of work which involve change
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Matthew Williams
- Job title
- Clinical Education Manager
- Email address
- matthew.williams34@nhs.net
- Telephone number
- 07767346660
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